Emergency Medical Quality Assurance Coordinator

City of Sioux Falls; Sioux Falls (SD); On-site; USD 70,000 - 100,000; Full time

Job summary

City of Sioux Falls is seeking an Emergency Medical Quality Assurance Coordinator to lead system-wide EMS quality management, performance metrics, and CQI initiatives across EMS agencies, dispatch partners, and hospitals.

The role supports regulatory compliance and ongoing improvement of patient care, requiring nursing or paramedicine background and at least three years of EMS oversight experience. This is a mid-management public health position based in Sioux Falls, SD.

Qualifications

• Graduation from an accredited college or university with a degree in nursing, paramedicine, or other related field.
• Minimum of three (3) years’ experience in emergency medical services oversight, experience in quality assurance and improvement, or any such combination of education, knowledge, and training as may be acceptable to the hiring authority.

Responsibilities

• Coordinate a system wide EMS Quality Management Program, including performance metrics, quality assurance (QA), and approved continuous quality improvement (CQI) initiatives for emergency medical services.
• Monitor and report ambulance provider contract compliance.
• Prepare, and present revised guidelines, policies, and procedures to the Public Health Director for approval.
• Maintain a provider credentialing program and maintain rosters and credentials of all EMS personnel operating in the EMS system.
• Facilitate clinical case reviews and QA meetings with EMS agencies, medical directors, hospitals and system leadership.
• Analyze database informational files for the operation of the EMS system. Maintain all EMS system data and informational files including confidential and quality assurance records in accordance with HIPAA and all applicable privacy laws.
• Prepare and deliver presentations for leadership, committees, and community stakeholders on EMS quality findings and improvement initiatives.Coordinate activities such as executive board meetings, medical board meetings, as well as any other necessary multidisciplinary meetings and activities related to EMS oversight.
• Facilitate collaboration between the Medical Director and community EMS providers to meet goals and objectives. Ensure EMS system compliance with state and federal regulations, accreditation standards, and agency policies.
• Perform other such duties and functions as are necessary or incidental to the proper performance of this position.

Skills

EMS QA

Quality improvement

Regulatory compliance

Data analysis

Public health coord

Education

Nursing degree

Paramedicine degree

Related field degree

Job description

Emergency Medical Quality Assurance Coordinator in City of Sioux Falls, SD

City of Sioux Falls

Location

City of Sioux Falls, SD

Midmanagement

Job Number

202600158

Public Health

Opening Date

10/09/2026

Closing Date

10/23/2026 at 5:00 PM Central Time (US & Canada)

Manage and coordinate EMS (Emergency Medical Services) system quality assurance efforts, including performance management (PM), risk and quality improvement (QI) activities. This position supports high-quality patient care, regulatory compliance, and continuous system improvement across EMS agencies, dispatch partners, and receiving hospitals. Coordinate activities for the City of Sioux Falls Regional EMS Authority (REMSA) and its Medical Board to monitor and improve provision of emergency medical care by the EMS system.

Job Responsibilities

• Coordinate a system wide EMS Quality Management Program, including performance metrics, quality assurance (QA), and approved continuous quality improvement (CQI) initiatives for emergency medical services.
• Monitor and report ambulance provider contract compliance.
• Prepare, and present revised guidelines, policies, and procedures to the Public Health Director for approval.
• Maintain a provider credentialing program and maintain rosters and credentials of all EMS personnel operating in the EMS system.
• Facilitate clinical case reviews and QA meetings with EMS agencies, medical directors, hospitals and system leadership.
• Analyze database informational files for the operation of the EMS system. Maintain all EMS system data and informational files including confidential and quality assurance records in accordance with HIPAA and all applicable privacy laws.
• Prepare and deliver presentations for leadership, committees, and community stakeholders on EMS quality findings and improvement initiatives.Coordinate activities such as executive board meetings, medical board meetings, as well as any other necessary multidisciplinary meetings and activities related to EMS oversight.
• Facilitate collaboration between the Medical Director and community EMS providers to meet goals and objectives. Ensure EMS system compliance with state and federal regulations, accreditation standards, and agency policies.
• Perform other such duties and functions as are necessary or incidental to the proper performance of this position.

Minimum Qualifications

Graduation from an accredited college or university with a degree in nursing, paramedicine, or other related field. Minimum of three (3) years’ experience in emergency medical services oversight, experience in quality assurance and improvement, or any such combination of education, knowledge, and training as may be acceptable to the hiring authority.

Supplemental Information

Demonstrated subject knowledge and expertise in emergency medical services systems and quality improvement.

Knowledge of local, state, and federal laws and regulations relating to emergency medical services.

Ability to independently monitor and assess quality of various components of the emergency medical services system.

Knowledge of current clinical emergency medical care.

Knowledge of medical terminology.

Knowledge of prehospital system standards.

Knowledge of quality assurance and review principles.

Knowledge of medical accounting, statistics, and data tracking practices.

Ability to coordinate continuous quality improvement activities.

Ability to utilize reporting software, spreadsheets, databases, and word processing software at an advanced level.

Ability to prepare clear, concise, and accurate reports.

Ability to organize, schedule, and monitor various programs and procedures.

Ability to maintain confidentiality and to communicate effectively, both orally and in writing, with the general public, hospitals, clinics, and medical personnel.