Emergency Medical Dispatcher - Paid Training Provided

County Emergency Communications; Honaunau-Napoopoo (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Hawaii seeks Emergency Medical Dispatcher candidates to support urgent medical calls from a console, gather incident details, and coordinate EMS resources following approved protocols. Training and certification requirements vary by assignment, with possible overnight shifts and overtime.

You will confirm patient location, caller information, and dispatch priorities, while maintaining patient confidentiality and quality assurance compliance.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Strong communication

Ability to work under pressure

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Medical Dispatcher Opportunities in Honaunau

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer's medical dispatch protocols and oversight requirements.

Position Details

Duty Location:
{airport_name}, Honaunau, HI

Employer:
The hiring EMS provider or communications agency identified in the official vacancy

Pay:
{salary_min}-{salary_max} per year

Schedule:
{work_schedule}

Appointment Type:
{appointment_type}

Who May Apply:
{who_may_apply}

Application Deadline:
{closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

Receive calls involving illness, injury, and other medical emergencies

Confirm the patient's location, callback number, and access details

Ask approved questions about the patient's condition

Determine response priority through the authorized medical dispatch system

Dispatch or coordinate ambulance resources when included in the assignment

Provide protocol-based instructions within current qualifications

Relay patient information and scene hazards to responding personnel

Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

Meet the employer's age and employment eligibility requirements

Complete required background screening and employment assessments

Pass additional evaluations when specified by the hiring agency

Obtain and maintain required medical dispatch and CPR certifications

Follow approved protocols, medical oversight, and quality-assurance procedures

Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

• Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.