Emergency Medical Dispatcher - Make a Difference

911 Emergency Communications; Chester (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications is seeking qualified operators to manage emergency calls from a central console. The role involves validating locations, gathering essential details, and determining response priority using the official dispatch system.

You will coordinate ambulance resources as needed and provide protocol-based instructions while maintaining patient privacy. Candidates should have a high school diploma, CPR certification may be required, and some roles may require additional

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMT or paramedic credentials are not universally required; verify vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the dispatched system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High School Diploma

Job description

Position Details

Duty Location: {airport_name}, North Chesterfield, VA

Employer: The hiring EMS provider or communications agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer's age and employment eligibility requirements
• Complete required background screening and employment assessments
• Pass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality-assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.