Emergency Medical Dispatcher - Full-Time & Part-Time

County Emergency Communications; Middleburg Heights (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Middleburg is seeking Emergency Medical Dispatchers to handle incoming medical calls, confirm locations, and coordinate ambulance responses. You will apply protocol-based instructions and coordinate with responders to ensure rapid, accurate care.

Requirements may include a high school diploma and EMD certification; CPR and additional coursework may be required. The role involves extended console work, potential night shifts, and adherence to strict safety and

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment or during sponsored training.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine dispatch priority using the EMS system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay information to responding personnel.
• Document call processing and participate in quality reviews.

Skills

Call handling

Emergency communication

Multitasking

Protocol adherence

Education

High school diploma

EMD certification (required or preferred)

Tools

EMS dispatch software

Radio/phone systems

Job description

Emergency Medical Dispatcher Opportunities in Middleburg

Position Details

• Duty Location: {airport_name}, Middleburg, OH
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements
• Complete required background screening and employment assessments
• Pass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality‑assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

• Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee‑assistance services, and continuing education.
• Certification support, shift premiums, and other benefits depend on the organization and appointment terms.