Emergency Medical Dispatcher

Emergency Telecommunicator Services; Town of Pepin (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Pepin, Wisconsin seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and guide responders with protocol-based instructions. This role may require EMT/paramedic credentials depending on the vacancy.

Applicants should expect potential overnight shifts and rotating schedules. Training sponsorship or certification requirements will be specified in the official vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Current Emergency Medical Dispatcher certification may be required before appointment or sponsorship may be offered.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.

Education

High school diploma or equivalent

EMD certification (or sponsorship possible)

Job description

Emergency Medical Dispatcher Opportunities in Pepin

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources. Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer’s medical dispatch protocols and oversight requirements.

Position Details

Duty Location:
{airport_name}, Pepin, WI

Employer:
{hiring EMS provider or communications agency identified in the official vacancy}

Pay:
{salary_min}–{salary_max} per year

Schedule:
{work_schedule}

Appointment Type:
{appointment_type}

Who May Apply:
{who_may_apply}

Application Deadline:
{closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies


• Confirm the patient’s location, callback number, and access details


• Ask approved questions about the patient’s condition


• Determine response priority through the authorized medical dispatch system


• Dispatch or coordinate ambulance resources when included in the assignment


• Provide protocol-based instructions within current qualifications


• Relay patient information and scene hazards to responding personnel


• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment. CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements


• Complete required background screening and employment assessments


• Pass additional evaluations when specified by the hiring agency


• Obtain and maintain required medical dispatch and CPR certifications


• Follow approved protocols, medical oversight, and quality-assurance procedures


• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.

Prepare for the Emergency Medical Dispatcher Hiring Process

Our independent preparation program helps applicants understand hiring stages and practice employment-assessment skills. It does not authorize medical instructions or replace required EMD certification and employer training.

• Medical dispatch hiring-process guidance


• Listening, information-sequencing, and data-entry practice


• Resume and application support


• Interview-preparation resources


• Job-search tools and candidate support


• Start preparing for Emergency Medical Dispatcher opportunities in Pepin.