Emergency Medical Dispatcher

Emergency Telecommunicator Services; Tallahassee (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Emergency Telecommunicator Services in Port St. Lucie, FL seeks an Emergency Medical Dispatcher to coordinate urgent medical responses and gather critical incident data.

You will communicate with callers, confirm locations, and follow EMS protocols to prioritize and dispatch resources. Responsibilities include obtaining essential details, guiding responders, maintaining documentation, and adhering to training and certification requirements.

Qualifications

• High school diploma or recognized equivalent required.
• EMS certification training or sponsorship may be required; EMT/paramedic not universal requirement.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

Emergency Medical Dispatcher certification

Job description

Emergency Medical Dispatcher Opportunities in Port St. Lucie

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources. Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer’s medical dispatch protocols and oversight requirements.

Position Details

• Duty Location:{airport_name}, Port St. Lucie, FLEmployer:
• The hiring EMS provider or communications agency identified in the official vacancyPay:
• {salary_min}–{salary_max} per yearSchedule:
• {work_schedule}Appointment Type:
• {appointment_type}Who May Apply:
• {who_may_apply}Application Deadline:
• {closing_date}Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment. CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

Meet the employer’s age and employment eligibility requirementsComplete required background screening and employment assessmentsPass additional evaluations when specified by the hiring agencyObtain and maintain required medical dispatch and CPR certificationsFollow approved protocols, medical oversight, and quality-assurance proceduresProtect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.