Emergency Medical Dispatcher

911 Emergency Communications; Riverton (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Riverton, IA seeks an Emergency Medical Dispatcher to receive and triage medical calls, verify locations, and coordinate EMS responses. The role involves protocol-based guidance and rapid decision-making in high-pressure situations.

The position requires a high school diploma (GED accepted) and may require EMT or paramedic credentials, CPR certification, and ongoing training. Overnight shifts, weekends, and overtime may be part of the schedule.

Qualifications

• High school diploma or equivalent required; EMT/paramedic credentials preferred or may be required by vacancy.
• Excellent communication and listening skills; ability to gather accurate information.
• Ability to follow protocols and work under pressure with attention to detail.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and determine response priority.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication skills

Attention to detail

Education

High school diploma or GED

EMT or paramedic credentials

Tools

Emergency dispatch software

Job description

Emergency Medical Dispatcher Opportunities in Riverton

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer's medical dispatch protocols and oversight requirements.

Position Details

• Duty Location: {airport_name}, Riverton, IA
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}-{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer's age and employment eligibility requirements
• Complete required background screening and employment assessmentsPass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality-assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

• insurance coverage
• retirement benefits
• paid leave
• employee-assistance services
• continuing education
• Certification support
• shift premiums
• other benefits depend on the organization and appointment terms