Emergency Medical Dispatcher

County Emergency Communications; Hastings (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Shift premiums

Training opportunities

Job summary

County Emergency Communications in Hastings, PA is seeking experienced Emergency Medical Dispatchers to support urgent medical response. You will gather patient and incident information using an agency-approved system and help coordinate EMS resources.

Duties include determining response priorities, relaying essential details to responders, and providing protocol-based instructions when appropriate. The role may require overnight shifts, weekends, or overtime depending on assignment.

Qualifications

• Requires ability to gather caller information accurately under pressure.
• Must demonstrate strong decision-making and prioritization skills.
• CPR certification may be preferred or required by some agencies.

Responsibilities

• Receive and evaluate emergency calls for urgency and type.
• Confirm location, callback details, and resource needed.
• Ask approved questions to assess patient condition.
• Determine response priority using dispatch protocols.
• Coordinate ambulance and EMS resources as assigned.
• Document call data and participate in QA activities.

Skills

Emergency dispatch

Active listening

Calm under pressure

Multitasking

Education

High school diploma or GED

Tools

CAD system

Radio/telecommunication equipment

Job description

Emergency Medical Dispatcher Opportunities in Hastings

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer’s medical dispatch protocols and oversight requirements.

Position Details

• Duty Location: {airport_name}, Hastings, PA


• Employer: The hiring EMS provider or communications agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies


• Confirm the patient’s location, callback number, and access details


• Ask approved questions about the patient’s condition


• Determine response priority through the authorized medical dispatch system


• Dispatch or coordinate ambulance resources when included in the assignment


• Provide protocol-based instructions within current qualifications


• Relay patient information and scene hazards to responding personnel


• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements


• Complete required background screening and employment assessments


• Pass additional evaluations when specified by the hiring agency


• Obtain and maintain required medical dispatch and CPR certifications


• Follow approved protocols, medical oversight, and quality-assurance procedures


• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.