Emergency Medical Dispatcher

Emergency Telecommunicator Services; Cedar Grove (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Cedar Grove, WV. You will handle medical emergency calls, confirm critical details, and provide protocol-based guidance. Shifts may include overnight, weekends, and holidays as part of a rotating schedule.

Ideal candidates have a high school diploma; EMT/paramedic credentials are not universally required. Training and certification support may be provided by the employer.

Qualifications

• High school diploma or GED required; EMT/paramedic not universally required.
• EMD certification preferred or available for sponsorship.
• Strong communication and the ability to manage multiple tasks under pressure.

Responsibilities

• Receive calls involving illness, injury, and emergencies and gather details.
• Confirm location, callback number, and access details with callers.
• Ask approved questions about patient condition and determine priority.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay information and document call processing for quality reviews.

Skills

Communication

Multitasking

Calm under pressure

Decision making

Education

High school diploma or GED

EMD certification preferred

Tools

CAD software

Job description

Emergency Medical Dispatcher Opportunities in Cedar Grove

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer’s medical dispatch protocols and oversight requirements.

Position Details

• Duty Location: {airport_name}, Cedar Grove, WV
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements
• Complete required background screening and employment assessments
• Pass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality-assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

• insurance coverage
• retirement benefits
• paid leave
• employee-assistance services
• continuing education
• Certification support
• shift premiums
• other benefits depend on the organization and appointment terms.

Start preparing for Emergency Medical Dispatcher opportunities in Cedar Grove.