Emergency Medical Dispatcher

County Emergency Communications; Assonet (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

County Emergency Communications in Assonet, MA is hiring Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather patient and incident details, establish priorities, and support EMS resources.

Duties include receiving calls, confirming location, asking essential questions, and providing protocol-based instructions. Overnight shifts and overtime may be required.

High school diploma accepted; CPR certification may be required; training provided.

Qualifications

• High school diploma or equivalent required; EMS dispatcher certification may be required by some agencies.
• CPR certification may be required; EMT or paramedic credentials are not universal.

Responsibilities

• Answer emergency calls and gather incident details
• Verify caller location, callback number, and access routes
• Ask standardized questions to assess patient condition
• Determine response priority using dispatch protocols
• Coordinate ambulance resources as needed
• Provide protocol-based instructions when appropriate
• Relay information to responders and document calls

Skills

Communication skills

Calm under pressure

Call handling

Multitasking

Education

High school diploma

Job description

Emergency Medical Dispatcher Opportunities in Assonet

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer’s medical dispatch protocols and oversight requirements.

Position Details

• Duty Location: {airport_name}, Assonet, MA
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements
• Complete required background screening and employment assessments
• Pass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality-assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.