Emergency Dispatcher - 2nd Shift

Kings III Emergency Communications; Coppell (TX); On-site; USD 57,308,000 - 58,741,000; Full time

Benefits offered by this job

Medical insurance with HSA and PPO

401k plan

Paid time off

Dental, vision, life insurance

Telemedicine access

Job summary

Qualifications

• High school diploma or GED required.
• 1 year of customer service, call center, or dispatcher experience preferred.
• Availability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am).
• Bilingual in English and Spanish preferred.
• Excellent oral and written communication and interpersonal skills.
• Ability to type at least 35 wpm with 95% accuracy.

Responsibilities

• Respond to testing and emergency calls.
• Answer a high volume of inbound calls from customers and vendors.
• Document updates on emergency situations with accurate details.
• Notify the customer call list of emergent and non-emergent situations.
• Dispatch the Elevator Company or authorities when necessary.
• Manage multiple software programs for call handling and team communication.
• Provide world class customer service.
• Follow and abide by core values.

Skills

Active listening

Communication skills

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Job Type: Full-time

The Role: Emergency Dispatcher – 2nd Shift

Who You Are

You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment.

Who We Are

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do

• Respond to testing and emergency calls
• Answer a high volume of inbound calls from customers and vendors
• Address inquiries, provide accurate customer details, and document updates on emergency situations
• Notify the customer call list of emergent and non-emergent situations
• Dispatch the Elevator Company or the appropriate authorities when necessary
• Manage multiple software programs for call handling and team communication
• Communicate updates clearly and concisely
• Provide world class customer service
• Follow and abide by our core values

What You’ll Bring

• High school diploma or GED
• 1-year customer service, call center, or dispatcher experience
• Availability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)
• Bilingual in English and Spanish preferred
• Extraordinary customer service skills that meet quality standards for services
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self-motivated with ability to work independently as well as part of a team
• Accurately type at least 35 wpm with an accuracy rate of 95% or better
• High rate of accuracy and attention to detail
• Dependable and organized
• Positive, competitive, and a determined attitude
• A sense of humor is a plus, we like to have fun!

What We Do

Our mission statement is simple - We provide critical communications services to help people in distress.

Our Core Values Are Even Simpler

• Honesty & Integrity
• Service to the customer above all else
• Do what is right
• Good enough is not good enough: pursue excellence
• Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s In It For You

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short- and long-term disability insurance
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Salary Description

$20.00 - $20.50 per hour