Emergency Department Technician - Full Time - Afternoons/Evenings

Best Care; Council Bluffs (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Nebraska Methodist Health System in Council Bluffs, IA, seeks an individual to assist with delivering quality patient care in a busy clinical setting. The role supports reception, basic care, vitals, and coordination with nurses.

The position offers afternoon/evening hours (11a–11p), 36 hours per week, with every third weekend and rotating holidays, and may involve phlebotomy if trained. Strong communication and teamwork are essential.

Qualifications

• High School graduate or equivalent knowledge in medical terminology and office functions.
• Graduation from a nursing assistant, medical assistant, EMT program or completion of 2 years of a BSN preferred.
• Patient care experience such as vital signs, performing Electrocardiograms (EKG)s, and assisting with activities and hygiene related patient care.
• Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire; CNA/EMT certifications preferred.

Responsibilities

• Greet patients and visitors with courtesy; maintain positive relations.
• Assist with basic patient care including vital signs monitoring and comfort checks.
• Provide reception duties and handle information via in-person and phone communications.
• Prepare rooms and assist with patient transport for admissions/discharges.
• Help with department equipment cleaning and stocking supplies as needed.
• Perform phlebotomy if trained and participate in performance improvement initiatives.

Skills

Patient relations

Communication

Adaptability

Clerical tasks

Education

High School graduate or equivalent

Nursing assistant / Medical assistant / EMT program or BSN preferred

Tools

BLS certification

CNA/EMT certification

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It's helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Jennie Edmundson
Address: 933 E. Pierce St. - Council Bluffs, IA

Work Schedule:

Afternoon/Evening position, 36 hours/week; 11a-11p, every third weekend, and rotating holidays.

Accountable for helping with the delivery of quality care to patients and families, according to the individualized needs of the patient.

Responsibilities:

Essential Functions

Promotes positive relations when interacting with patients, visitors, families, physicians, customers and co-workers.

• Greet, smiles and makes eye contact.
• Introduces self by name.
• Volunteers to help co-workers and other employees.
• Addresses patients and others by surname.
• Responds quickly to patients and/or other peoples’ needs.
• Knows and demonstrates 6 step customer complaint management process.

Acts as receptionist for the department.

• Displays courtesy when communicating with patients, visitors, and staff at all times.
• Demonstrates proper phone etiquette at all times.

Handles in-coming and out-going information in person and by telephone.

• Takes reports from other departments without error.
• Reports vital information to the appropriate nurse immediately.
• Telephones STAT WORK immediately upon awareness of order.

Assist with department equipment and environment cleaning.

• Prepares rooms for next patient. Cleans clinical equipment, carts, wheelchair, etc.

Assists with basic patient care and vital signs monitoring.

• Demonstrates the ability to obtain and monitor patients temp, BP, Pulse, Respirations, and Pulse Ox.
• Collects urine, stool, and sputum samples.
• Performs EKGs, answers call lights, and checks on patients routinely for comfort and satisfaction.

Assists nurse in admission and discharge by transporting patient to and from unit.

• Provides escort for patient as directed.
• Prepares room for next patient as needed.

Obtains supplies and materials when required, to include daytime stocking linens and evening supplies.

• Places orders or notifies RN completing order process when required.

Provides assistance with special projects.

• Assists with orientation, training new personnel, and Performance Improvement.

Perform phlebotomy if appropriately trained as a phlebotomy technician.

Schedule:

Afternoon/Evening position, 36 hours/week; 11a-11p, every third weekend, and rotating holidays.

Job Description:

Job Requirements

Education

• High School graduate or the equivalent knowledge in medical terminology and office functions.
• Graduation from a nursing assistant, medical assistant, Emergency Medical Technician (EMT) program or completion of 2 years of a BSN preferred.

Experience

• Patient care experience such as vital signs, performing Electrocardiogram (EKG)s, and assisting with activities and hygiene related patient care.

License/Certifications

• Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
• Certified Nursing Assistant (CNA) or Emergency Medical Technician (EMT) certification preferred.

Skills/Knowledge/Abilities

• Skilled in promoting positive relations when interacting with patients or other customers.
• Ability to communicate both orally and in writing to staff, managers, patients, physicians, and the public.
• Ability to work in an environment with constant interruptions, learn quickly and adapt to change.
• Basic clerical functions such as: phone operations, filing, organizing a desk area, light typing, keyboarding, use of office equipment, greeting the public and following good public relations contact.

Physical Requirements

Weight Demands

• Medium Work-Exerting up to 50 pounds of force

Physical Activity

• Occasionally Performed (1%-33%):
  • Climbing
  • Crawling
  • Kneeling
  • Sitting
• Frequently Performed (34%-66%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Keyboarding/typing
  • Lifting
  • Pulling/Pushing
  • Repetitive Motions
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Constantly Performed (67%-100%):
  • Fingering/Touching
  • Grasping
  • Hearing
  • Reaching
  • Speaking/talking
  • Seeing/visual

Job Hazards

• Not Related:
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare (1-33%):
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Mechanical moving parts/vibrations
• Occasionally (34%-66%):
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.