Emergency Department Patient Services Representative

UPMC; Seneca (PA); Presencial; USD 32.000 - 42.000; A tiempo parcial

Descripción de la vacante

UPMC Northwest seeks a casual Emergency Department Patient Services Representative to welcome patients, assist with registrations, and explain financial obligations. This role requires strong customer service in a healthcare setting and adherence to HIPAA privacy standards.

The position offers flexible scheduling with at least 16 hours monthly and one weekend shift every 4 weeks, supporting patient flow and a positive UPMC experience.

Formación

• High school diploma or equivalent required.
• 2 years in healthcare or 1 year in medical billing/fiscal setting preferred.
• Experience with patient registration and insurance processes is favorable.
• Excellent written and verbal communication skills required.

Responsabilidades

• Register patients into the ADT and hospital systems, including during downtime.
• Reconcile and maintain the ED tracking board and hospital ADT data.
• Explain insurance coverage, collect co-pays, and coordinate benefits.
• Counsel patients on financial liability and direct to financial advocacy resources.
• Ensure proper patient identification and HIPAA-compliant handling of records.

Conocimientos

Customer service

Healthcare experience

HIPAA knowledge

Interpersonal skills

Educación

High School diploma

Descripción del empleo

Purpose:

Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Northwest. A casual employee has no set shift or number of hours, but is scheduled to work as needed. This employee would provide a minimum of 16 hours of availability monthly, as well as availability for a minimum of one weekend shift every 4 weeks. Availability must be provided in a minimum of 4-hour blocks and the employee will then be scheduled based off department needs.

An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, all while promoting an overall culture of service excellence

If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today!

Responsibilities:

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.

• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.

• Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.

• Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.

• Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.

• Provides a warm greeting for all patients

• Support and contribute to UPMC core values and guiding principles of Your Care.

• Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.

• Proper patient identification to start clinical record (utilizing biometrics if applicable)

• Facilitator of financial gatekeeping with clinical partners.

• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.

• Obtains or updates necessary demographic and insurance related information.

• Works independently to perform a timely patient interview and registration for services at the bed side.

• Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.

• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.

• Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.

• Completion of High School graduate or equivalent.

• 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.

• Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills.

• Excellent interpersonal, written and verbal communication skills are required.

• Initiative to work productively with minimal supervision. Able to work well under pressure.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran