Emergency Coordinator I - Part Time

Western State Hospital; Staunton (VA); On-site; USD 22,000 - 30,000; Part time

Job summary

Western State Hospital in Staunton, VA seeks an Emergency Coordinator I (Part Time) to serve as a communications hub for the facility. You will coordinate routine and emergency information, support access control, and assist staff, patients, and visitors while maintaining confidentiality.

The role requires excellent customer service, clear written and verbal communication, and the ability to work after hours, weekends, and holidays as needed.

Qualifications

• Experience in customer service or help desk capacity.
• Ability to communicate clearly, both verbally and in writing.

Responsibilities

• Provide positive customer service and service recovery for hospital staff, clients and visitors.
• Coordinate routine and emergency operational information via multiple channels (phone, radio, pages, email, faxes).
• Assist with after-hours admissions/discharges and access control.
• Oversee administrative and record-keeping tasks for the Information Center.
• Support coordination with hospital leadership and public safety during emergencies.

Skills

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Details

Title: Emergency Coordinator I - Part Time

State Role Title: Emergency Coordinator I

Hiring Range: $19.15/HR

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location: Western State Hospital

Agency Website: https://dbhds.virginia.gov/facilities/wsh/

Recruitment Type: General Public - G

Job Duties

Location: Western State Hospital

103 Valley Center Drive, Staunton, VA 24401.

Western State Hospital, part of the Virginia Department of Behavioral Health and Developmental Services (DBHDS), has been a leader in psychiatric treatment since 1828. WSH is a 302-bed Joint Commission/CMS-accredited psychiatric facility located in the scenic Shenandoah Valley. Just 30 minutes from vibrant university towns, our hospital serves adults with serious mental health needs and is nationally recognized for our Psychosocial Rehabilitation “Learning” programs.

WSH provides a modern clinical setting and a therapeutic environment for patients, supported by highly qualified staff. Employees also enjoy the beauty and tranquility of the Shenandoah Valley, with nearby cities such as Charlottesville and Harrisonburg offering dining, entertainment, and outdoor activities, making Staunton an attractive place to live and work.

Western State Hospital is seeking an Emergency Coordinator part time to be a communication center for Western State Hospital; provide positive customer service and service recovery to other WSH team members, to clients and their family and friends, and to the community at large all day and every day (24/7/365); assist individuals in getting to places within the hospital or get the answers to their questions while maintaining a high level of confidentiality with client and employee personal information; share vital information with our Hospital Leadership, Medical, Nursing, Maintenance, Public Safety teams and local emergency responders (ambulance, fire and law enforcement) during fire alarms, medical emergencies and other emergency incidents; and manage access to the hospital for staff, visitors and clients.

Key Responsibilities

• Provide positive customer service and service recovery interactions for the hospital that disseminates routine and emergency incident information, provides access control assistance, and initial or follow-up direction to employees, patients, visitors, contractors, public safety and government officials, etc.
• Provide routine and emergency operational communication services via phone, two-way radio, overhead pages, e-mail, fax, and pagers, etc., to assist in the coordination of routine, heightened sensitivity situations, and emergency response efforts
• Provide after hours, weekends and holiday assistance in the patient admission/discharge
• Provide access control program management
• Provide administrative and record keeping services for the Information Center

Minimum Qualifications

• Experience in customer service or help desk capacity with the ability to communicate clearly and professionally, both verbally and in writing

Additional Considerations

• High school diploma or equivalent
• Bilingual in English and another language
• Certification in MS Office or other computer programs used in the Information Center
• Experience in healthcare related customer service
• Higher education in a customer service or a healthcare related field
• Veteran or veteran spouse - this has to be listed as a preferred qualification

Special Instructions

Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.

Under Virginia Code

• 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services (DBHDS) cannot employ or utilize as volunteers, individuals convicted of specific ("barrier") crimes or those with pending "barrier" charges.

Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at [phone] during business hours (8:00 a.m. to 5:00 p.m.).

Equal Opportunity: The Commonwealth of Virginia is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.

Veteran Preference: DBHDS is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We strongly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply to the state application and respond accordingly.

Contact Information

Name: Samantha Leep

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.