Emergency Communications Operator (Healthcare Switchboard)

Innovation At Work Inc; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Innovation At Work Inc Kansas City, Missouri, United States is seeking a dependable Telephone Operator to provide on-site telephone and telecommunications support at the Kansas City VA Medical Center. The role handles incoming calls, routes them accurately, and supports veterans, visitors, employees, and healthcare providers.

Availability includes rotating weekends and federal holidays. You will operate paging and emergency systems, maintain logs, and ensure HIPAA and VA security compliance

Qualifications

• High school diploma or equivalent.
• 1–2 years of call-center, switchboard, telephone-operator, receptionist, or customer-service experience.
• Working knowledge of medical terminology preferred.
• Ability to speak, read, write, and understand English fluently.
• Basic proficiency with Microsoft Outlook, Word, Excel, and electronic systems.
• Strong communication, customer-service, multitasking, and problem-solving skills.
• Ability to remain calm and professional during emergencies and high-volume periods.
• Ability to obtain and maintain all required VA identification, suitability, security, and system access.

Responsibilities

• Answer incoming calls promptly, professionally, and courteously.
• Identify callers’ needs and accurately transfer calls to the appropriate department or individual.
• Operate VA telephone, paging, radio, alarm, and emergency-notification systems.
• Process emergency calls, Code Blue alerts, bomb threats, fire notifications, disaster communications, and other urgent situations according to established procedures.
• Assist callers who may be distressed, confused, threatening, or experiencing an emergency.
• Maintain call logs, alarm records, messages, service requests, and equipment-malfunction reports.
• Maintain accurate directories, call lists, pager lists, and related electronic records.
• Monitor telephone and communications equipment and promptly report malfunctions.
• Protect Veteran, employee, and Government information.
• Follow all HIPAA, privacy, security, safety, and VA requirements.
• Remain at the assigned workstation until properly relieved.
• Participate in required VA and company training.
• Provide coverage on weekends, federal holidays, or other tours when scheduled.

Skills

Customer service

Multitasking

Communication

Problem-solving

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Innovation At Work Inc Kansas City, Missouri, United States is seeking a dependable Telephone Operator to provide on-site telephone and telecommunications support at the Kansas City VA Medical Center. The role handles incoming calls, routes them accurately, and supports veterans, visitors, employees, and healthcare providers.

Availability includes rotating weekends and federal holidays. You will operate paging and emergency systems, maintain logs, and ensure HIPAA and VA security compliance