Emergency Communications Dispatcher — Keep Communities Safe

Regional 911 Intake Solutions; Norcross (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Norcross, GA is seeking Police Dispatchers to support law enforcement operations by taking requests for assistance and coordinating with officers via radio and telephone. This role may involve duty location at the agency’s dispatch center and requires accurate documentation of incident details and conditions.

Ideal candidates typically hold a high school diploma and may receive on-the-job training; prior dispatch experience and certifications are a plus.

Qualifications

• High school diploma or equivalent commonly required; training may be provided.
• Experienced roles may require prior police dispatch work and applicable certifications.
• Ability to type accurately and learn jurisdictional geography.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, descriptions, vehicle details, and reported hazards
• Assign calls to officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing

Radio communication

Multitasking

Geography knowledge

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Norcross, GA is seeking Police Dispatchers to support law enforcement operations by taking requests for assistance and coordinating with officers via radio and telephone. This role may involve duty location at the agency’s dispatch center and requires accurate documentation of incident details and conditions.

Ideal candidates typically hold a high school diploma and may receive on-the-job training; prior dispatch experience and certifications are a plus.