Emergency Communications Dispatcher

Public Safety Dispatch Network; City of Troy (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Retirement plans

Paid leave

Job summary

Public Safety Dispatch Network in Troy, NY seeks Police Dispatcher professionals to support law enforcement operations by handling emergency and nonemergency requests. Dispatchers maintain radio communication, document incidents, and coordinate with officers to ensure timely response and safety.

Ideal candidates will have a high school diploma, strong typing skills, and the ability to learn jurisdictional geography.

Qualifications

• High school diploma or equivalent required; entry-level vacancies may provide training.
• Prior police dispatch work and applicable certifications may be required for experienced roles.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing proficiency

Radio communication

Education

High school diploma

Tools

Records management system

Job description

Public Safety Dispatch Network in Troy, NY seeks Police Dispatcher professionals to support law enforcement operations by handling emergency and nonemergency requests. Dispatchers maintain radio communication, document incidents, and coordinate with officers to ensure timely response and safety.

Ideal candidates will have a high school diploma, strong typing skills, and the ability to learn jurisdictional geography.