Emergency and Critical Care Supervisor

Colorado State University; United States; On-site; USD 60,000 - 72,000; Full time

Job summary

Colorado State University is seeking an Emergency and Critical Care Service Supervisor for the Veterinary Teaching Hospital. You will oversee the veterinary technical team across ER, IMCU, CCU, and Isolation, partnering with faculty and clinicians to support clinical operations and education.

Ideal candidates bring leadership experience, strong communication, and a background in veterinary technician recruitment, with flexibility for 24/7 operations.

Qualifications

• Bachelor’s degree from an accredited institution; substitutions available: Associate’s Degree + 4 years veterinary experience or HS diploma/GED + 6 years veterinary experience.
• 4+ years of veterinary experience.
• Outstanding communication skills and ability to engage employees at all levels of the organization.
• Experience in veterinary technician recruitment, leadership, and retention.

Responsibilities

• Develop recruitment, onboarding, training, and retention strategies to attract, hire, and retain veterinary support staff.
• Oversee veterinary technician internships and externships with local and non-local programs to build future talent pipelines.
• Provide day-to-day operational leadership as a floor supervisor, including workflow management, shift coordination, and staffing coverage.
• Partner with Faculty Service Leaders and collaborate with students, interns, residents, clinicians, and clients to support clinical operations and educational objectives.
• Ensure consistent, high-quality patient care including triage, stabilization, treatment, monitoring, and urgent decision-making.
• Manage client service needs and ensure accurate charge capture within the unit.
• Perform supervisory and administrative functions including performance reviews, disciplinary actions, leave approvals, timecard reconciliation, budgeting, and staffing utilization.

Skills

Leadership

Communication

Staff management

Conflict resolution

Education

Bachelor’s degree

Tools

Registered Veterinary Technician

Veterinary Assistant

VTS in Emergency and Critical Care

Job description

Position Summary

The Emergency and Critical Care Service (ECCS) provides medical care for small animals and exotics presenting for emergency evaluation, hospitalization, and intensive monitoring. As an ECC Supervisor at the CSU Veterinary Teaching Hospital (VTH), you will oversee the veterinary technical team (registered veterinary technicians, veterinary assistants, and hourly staff) across the Emergency/Urgent Care (ER), Intermediate Care Unit (IMCU), Critical Care Unit (CCU), and Isolation services while partnering closely with faculty and clinicians.

Full Consideration Date

This position will remain open until filled.

Description of Work Unit

At the CSU Veterinary Health System, animals and the people who care for them are at the heart of everything we do. Every decision we make reflects our commitment to those who trust us with their animals’ health. That focus inspires us to deliver expert veterinary services, support veterinary education and training, and advance groundbreaking research. We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely.

Essential Duties

• Collaborate with the HR department to develop and implement proactive recruitment, onboarding, training, and retention strategies to attract, hire, and retain veterinary support staff.
• Oversee veterinary technician internships and externships with local and non-local veterinary technology programs to ensure a high-quality learning environment and build future talent pipelines.
• Provide day-to-day operational leadership as a floor supervisor, including workflow management, shift coordination, and staffing coverage for the veterinary support team.
• Partner with Faculty Service Leaders and collaborate effectively with students, interns, residents, clinicians, and clients to support clinical operations and educational objectives.
• Ensure consistent, high-quality patient care, including oversight of triage, assessment, stabilization, treatment, monitoring, restraint, and urgent decision-making when hospital leadership is unavailable.
• Manage client service needs, including responding to client questions and financial inquiries, while ensuring accurate and timely charge capture within the unit.
• Perform supervisory and administrative functions, including conducting performance reviews, managing disciplinary actions, approving leave requests, reconciling timecards, monitoring leave banks, and contributing to financial reporting, budgeting, and staffing utilization decisions.

Supervision

FTE 10-12 positions

Conditions of Employment

• Pre-employment Criminal Background Check (required for new hires)
• Essential Services Designation: Required to report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare.
• Shift Work On-call Use, Handling, or Exposure to hazardous materials

Minimum Qualifications

Bachelor’s degree from an accredited institution. SUBSTITUTIONS: Associate’s Degree plus 4 years of veterinary experience OR HS diploma/GED plus 6 years of veterinary experience. 4+ years of veterinary experience.

Preferred Qualifications

• Outstanding communication skills and the ability to engage employees at all levels of the organization.
• Prior leadership experience and/or shift lead experience.
• Registered Veterinary Technician or Veterinary Assistant.
• Veterinary Technician Specialist (VTS) in Emergency and Critical Care.
• Successful candidates should have flexibility with their schedule to meet the needs of 24/7 operations (days, evenings, weekends).
• Experience in veterinary technician recruitment, leadership, and retention through creating a cohesive hospital environment and providing a structure where employees can advance.
• Experience in an academic/higher education environment and/or veterinary specialty/emergency environment.
• Understanding the educational and clinical goals of a veterinary teaching hospital.
• Outstanding client communication and experience with conflict resolution.

Salary Range

$60,000-$72,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. For the total value of CSU benefits in addition to wages, use our compensation calculator.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Inspired by its land-grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world.