Email Operations Specialist

Aaa-Northeast; Providence (RI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

AAA membership

Insurance discounts

Wellness incentives

Tuition reimbursement

Paid time off

Job summary

AAA Northeast is seeking an Email Operations Specialist to support the execution and optimization of prospecting email campaigns for member acquisition. You will coordinate with internal marketing teams, external vendors, and eBusiness to build, test, and deploy campaigns with strict attention to data privacy and targeting accuracy.

Responsibilities include audience segmentation, campaign setup, progress tracking, and proactive risk flagging.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or related field required.
• 3–5 years of experience supporting email marketing campaigns, including coordination and execution.

Responsibilities

• Coordinate external list vendors, marketing teams, and eBusiness for campaign build and deployment.
• Manage timelines, inputs and deliverables to ensure on-time execution.
• Perform QA checks for accuracy, targeting, and readiness before deployment.
• Operationalize audience segmentation logic and suppression strategies.
• Track campaign progress and flag risks or gaps to stakeholders.
• Support testing plans (A/B tests, segmentation variations) with stakeholders.

Skills

Email campaign coordination

QA testing

Audience segmentation

Data privacy compliance

Cross-functional collaboration

A/B testing

Vendor coordination

Education

Bachelor\'s in Marketing/Comm/Business

Tools

HTML

Job description

Under general supervision, the Email Operations Specialist supports the execution and optimization of prospecting email campaigns for member acquisition. This role is primarily focused on external email campaign coordination, audience readiness, and operational execution - ensuring that all email initiatives are accurately built, thoroughly tested, and successfully delivered. The position partners closely with internal marketing teams, external list vendors, and other stakeholders to ensure campaigns are executed efficiently, compliantly, and on time.What you will do:1. External Email Campaign Coordination & QA • Coordinate with external list vendors, internal Marketing teams, and eBusiness to support the build and deployment of member acquisition email campaigns • Manage timelines, inputs, and deliverables across stakeholders to ensure on-time execution • Conduct QA checks to validate accuracy, targeting, and readiness prior to deployment2. Audience Segmentation & List Management • Operationalize audience segmentation logic, targeting criteria, and suppression strategies • Maintain accuracy of audience files prior to handoff for deployment • Ensure compliance with opt-in/opt-out requirements and data privacy standards3. Member Acquisition Email Program Support • Support day-to-day execution of the member acquisition email program • Coordinate campaign setup elements including promo matrices, creative inputs, and vendor requirements • Track execution progress and proactively flag risks or gaps4. Performance Monitoring & Optimization Support • Monitor external email campaign performance metrics and flag trends or opportunities for improvement • Partner with analytics and marketing teams to share insights and support optimization efforts • Oversee external list vendors to ensure performance list models are applied correctly and audience targets are selected to reach intended audiences • Facilitate testing plans (A/B testing, segmentation variations, etc.) in partnership with stakeholders • Assist in maintaining documentation of campaign performance and learnings • Support continuous improvement of targeting, segmentation, and campaign operations5. Cross-Functional Collaboration • Partner with eBiz, paid media, and creative studio teams to ensure creative assets, HTML and campaign components are accurately implemented • Act as a central point of coordination to ensure alignment across teams involved in email campaignsWhat You Will NeedBachelor's Degree in Marketing, Communications, Business, or a related field required or6-8 years of additional relevant experience required3-5 years of experience supporting email marketing campaigns, including campaign coordination, audience segmentation, and campaign execution requiredWhy AAA NortheastCareer Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.What We OfferAward-Winning: We’ve been named as a Top Employer for the last 7 yearsHealth Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay periodPaid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annuallyAdditional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.