ELP Team Member - Temple University

retailexternalfollett; Pennsylvania; On-site; USD 17,000 - 21,000; Part time

Job summary

Follett Higher Education is seeking an ELP Team Member at the campus store to deliver exceptional customer service, greet customers, answer inquiries, and process purchases using the POS system. The role requires maintaining stock, assisting with training new team members, and ensuring accurate pricing and displays.

As a campus-based team member, you will support safe cash handling and follow loss prevention procedures, while maintaining a flexible schedule to meet business needs.

Qualifications

• Greet customers and provide assistance; focus on solutions-based selling.
• Proficient in the POS system and order processing apps.
• Cash handling and safety procedures.
• Strong verbal and written communication.
• Travel: minimal (<10%).
• Physical ability to stand, walk, and lift up to 35 lbs.

Responsibilities

• Greet customers, assist with inquiries, process orders, and support a hassle-free customer experience.
• Operate POS system: accept payments, give change, and apply discounts as appropriate.
• Maintain store cleanliness, restock shelves, and support displays as needed.
• Assist with training new team members and ensure compliance with safety policies.
• Ensure pricing and tagging accuracy and assist in inventory management.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Experiential Learning Platform, or ELP, is an operating model that transforms the campus store into a real-world learning environment where students develop leadership, business, and career-ready skills through hands-on work experience.

TheELP Team Member is a student of the campus, where the bookstore is located, and focuses on providing exceptional customer service. Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system. Use safe money-handling procedures and secure transaction practices. Assist with training new team members. Ensure the sales floor is fully stocked and items priced properly. Team members are required to maintain availability that meets business needs.

Responsibilities

• Greet customers and render assistance as necessary, responding to inquiries pertaining to products and merchandise. Partners to create and maintain a Hassle-free customer service culture, focused on solutions-based selling and an exceptional customer experience. Complete online orders in a timely manner. Proficient in the use of order processing applications and shipping applications.
• Operates POS system: accepting payments, giving change, bagging purchases, and processing employee or faculty discounts as appropriate. Starts up and shuts down register, troubleshoots, counts down register, performs cashier audits, etc. Balances the cash drawer, including checks, credit card receipts, and student charge slips.
• Observes proper cash handling procedures.
• May perform data entry/order placement for books and/or merchandise as directed by manager. Conducts research into chargebacks, late orders, and shipping requisitions to answer inquiries and resolve problems.
• Carry and shelve merchandise inventory; may also pull and package merchandise for return to vendors. Straightens merchandise, stocks shelves, prices merchandise and may assist in setting up displays and signs. May be required to mop, vacuum, clean shelves and take out trash.
• Follows all safety and loss prevention processes as outlined by company policy or procedure: Test the EAS security system daily and approach customers who set off the EAS system, investigating alarms, resolving issues, and logging EAS activations. Ensure inventory control tags are removed and/or replaced on merchandise according to company standards as applicable.
• Other Duties as assigned.

• High school diploma or equivalent.
• General computer skills.
• Verbal and written communication skills.
• Travel: minimal - less than 10%.
• Physical Requirements:
• Able to stand, walk, and smile for extended periods of time.
• Able to stoop and kneel.
• Push, pull, lift, or carry up to 35 lbs.
• Ascend or descend ladders, stairs, ramps.