Elite Service Professional

Cetera Financial Group; Dallas (TX); Hybrid; USD 68,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

Cetera Financial Group seeks an Elite Service Professional for the MVP Advisor Service team in Dallas, TX. The role focuses on exceptional client support, advisor relations, and operational guidance. Training may lead to hybrid work after a successful onboarding period.

You will handle brokerage operations inquiries, assist with new accounts and transactions, and use advanced CRM tools for accurate case tracking. Coaching peers and mentoring team members will be part of the responsibilities.

Qualifications

• Bachelor’s Degree required or equivalent experience.
• 3 years’ experience in the financial industry.
• 3 years of experience with MS Office tools.
• Licensing (if applicable).

Responsibilities

• Cultivate connections with advisors, teams, and clients to build ongoing relationships.
• Serve as primary contact for advisors’ clients and guide them through their journey.
• Address queries about brokerage operations, advisory accounts, and direct business from setup to servicing.
• Provide exceptional support using innovative technologies to boost productivity and outcomes.
• Utilize CRM to accurately record and track service requests with follow-up.
• Provide in person/virtual training to clients and advisors, and train peers on complex topics.
• Assist with complex cases and escalations from Senior/Service Professionals.
• Escalate mid to high level issues with leadership to resolve client/advisor concerns.
• Train and mentor other Senior/Service Professionals.
• May manage workflow and productivity, escalating to Leadership as needed.
• Participate in project work and release testing in lower-level environments.
• Monitor team questions and act as a Subject Matter Expert for the department.

Skills

Multi-tasking

Communication

Organizational skills

Coaching/mentoring

Team leadership

Customer service

Education

Bachelor’s Degree

High School Diploma or GED

Tools

MS Office

Job description

Job Description

Cetera is currently seeking an Elite Service Professional for our MVP Advisor Service team located in Dallas, TX. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

Core Responsibilities

• Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships.
• Establishing oneself as the primary point of contact for advisors’ clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution
• Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements.
• Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements.
• Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up.
• Provide in person/virtual training to clients and advisors, as well as utilize experience to provide training to peers on complex topics as necessary.
• Able to assist with the most complex cases and escalations from Senior/Service Professionals
• Responsible for mid to high level escalations partnering with department leadership to resolve issues with clients / Advisors.
• Train and mentor other Senior/Service Professionals
• May manage workflow and productivity of the team, escalating to Leadership as necessary.
• Project work and technology release testing in lower-level environment as necessary
• Monitor and assist with questions from team
• Act as a Subject Matter Expert for the department

Required Knowledge, Skills, And Abilities

• Ability to multi-task
• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented
• Interest in coaching and mentoring others
• Guard words and actions with team members to show a unified mindset and goals with leadership

Desired Knowledge, Skills, And Abilities

• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments.
• Bachelor’s Degree

Minimum Required Education & Experience

• High School Diploma or GED
• 3 years’ experience in the financial industry
• 3 years of experience with MS Office tools
• Licensing (if applicable)

Travel Requirements

No Travel Required

Compensation

The salary range for this role is $68,000 - $86,000 plus a competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to a skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to the cost of labor considerations.

About Us

Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

About Cetera

Cetera Financial Group ® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.

Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.

Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note

This recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

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