Elite Field Service Technician

Xylem; Georgia; On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Volunteer Program - Xylem Watermark

Job summary

Xylem is seeking an Elite/Lead Field Service Technician to join our service team. This role travels to customer sites to lead field service work on advanced water treatment systems and coordinate new capital installations from start to finish.

You will troubleshoot and maintain mechanical, electrical, and diesel equipment, coach junior technicians, and work with customers directly. A strong leader with customer-service focus is essential.

Qualifications

• High school diploma or equivalent.
• 5-7 years of technical work experience.
• Electrical, mechanical, diesel, or fusion experience depending on unit.
• Proven ability to lead, coach, and train other technicians.
• Strong critical thinking and troubleshooting skills.
• Ability to explain technical information clearly to customers.
• Customer service experience required.
• Proficient with Microsoft Office and smart devices.
• Ability to work independently with minimal supervision.

Responsibilities

• Plan and carry out field service work at customer sites safely and efficiently.
• Coordinate and organize new capital water treatment installations from start to finish.
• Troubleshoot and service advanced, multi-system equipment.
• Proactively diagnose mechanical, electrical, and diesel equipment issues.
• Perform preventive maintenance on company and customer equipment.
• Maintain parts inventory for service work.
• Coach, train, and motivate junior technicians.
• Communicate clearly with customers about equipment condition and next steps.

Skills

Leadership

Troubleshooting

Customer service

Critical thinking

Communication

Independent work

Safety awareness

Plan and coordinate

Training others

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Elite/Lead Field Service Technician

We are seeking a highly experienced Elite/Lead Field Service Technician to join our service team. This role travels to customer sites to lead field service work on advanced, complex water treatment systems, including coordinating new capital installations from start to finish. You'll troubleshoot and maintain mechanical, electrical, and diesel equipment, both company-owned and customer-owned, work directly with customers, and coach and guide junior technicians. The ideal candidate has deep technical expertise, strong leadership skills, and the ability to work with little to no supervision.

Key Responsibilities

• Plan and carry out field service work at customer sites safely and efficiently.
• Coordinate and organize new capital water treatment installations from start to finish.
• Troubleshoot and service advanced, multi-system, and complex equipment.
• Proactively diagnose mechanical, electrical, and diesel equipment issues.
• Perform preventive maintenance on company and customer equipment.
• Maintain parts inventory for service work.
• Spot and correct safety issues before they become problems.
• Escalate issues and bring in the right company resources to resolve personnel and customer concerns.
• Coach, train, and motivate junior-level technicians.
• Communicate clearly with customers about equipment condition, findings, and recommended next steps.
• Support work across multiple systems, locations, and customers as needed.
• Take care of company vehicles, tools, equipment, and property.
• Follow all company and customer safety procedures, and help build a strong safety culture.
• Seek out opportunities to learn and stay current on industry best practices.

Qualifications

• High school diploma or equivalent.
• 5-7 years of technical work experience.
• Electrical, mechanical, diesel, or fusion experience, depending on business unit.
• Proven ability to lead, coach, and train other technicians.
• Strong critical thinking and troubleshooting skills.
• Ability to break down technical information and explain it clearly to customers.
• Customer service experience required.
• Comfortable using Microsoft Office and smart devices.
• Ability to work independently with little to no supervision while contributing to team goals.
• Results-driven, with high standards for safety and performance.

Requirements

• Class A or B CDL with applicable endorsements, or the ability to obtain one.
• Clean driving record and Motor Vehicle Record (MVR).
• Ability to obtain and maintain a DOT Medical Card.
• Ability to obtain required customer site clearances (TWIC, DISA, etc.).
• Willingness to travel 20-80% of the time, depending on division and location, including overnight stays away from home.
• Completion of DOT driver qualification paperwork, including a driver application, drug and alcohol statement, certificate of violations, statement of on-duty hours, road test, and copies of your driver's license and medical certificate.

Compensation & Benefits

The estimated pay range for this position is $40 to $45 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and

Please note that the information in this job description outlines the general nature of the position and i