Eligibility Worker (Public Benefits Specialist) Dallas – Bilingual Spanish Required

State of Oregon; Dallas (TX); Presencial; USD 50.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Amazing benefits package

Cost of Living Adjustments

Annual salary increases

Public Service Loan ForgivenessProgram

Descripción de la vacante

The Oregon Department of Human Services is seeking an Eligibility Worker (Public Benefits Specialist) for the Dallas branch. The job involves interviewing applicants, determining eligibility for SNAP, LTC, TANF, ERDC, and Medicaid, and explaining decisions with a trauma-informed lens.

Bilingual English/Spanish is required, with a 5% differential pay after testing. This is a full-time, in-office role with a competitive salary range and benefits.

Formación

• One year at Human Services Specialist 1 level or two years public experience applying policies.
• Associate degree in Behavioral/Social Science or related field with six months public service experience.
• Equivalent combination of education, training, and experience.

Responsabilidades

• Interview applicants in person and by phone to determine eligibility for benefits.
• Perform eligibility determinations, redeterminations, and reviews.
• Explain eligibility decisions and provide trauma-informed support to applicants.

Conocimientos

Interviewing applicants

Bilingual English/Spanish

Trauma-informed approach

Customer service

Educación

Associate degree in Behavioral/Social Science or related field

Descripción del empleo

Initial Posting Date: 10/21/2026 Application Deadline: 10/28/2026 Agency: Department of Human Services Salary Range: $4,519 - $5,988 Position Type: Employee

Eligibility Worker (Public Benefits Specialist) Dallas – Bilingual Spanish Required

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP), Dallas Branch Office, is seeking talented individuals who have experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team! Bilingual English/Spanish Required This recruitment has a bilingual in English/Spanish required. You need to be bilingual to qualify for this position. You would be required to pass test(s) evaluating your proficiency in the bilingual preference for this position. Upon passing the test(s), you will receive 5% bilingual differential pay.

Summary of Duties

As an Eligibility Worker, you will Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs. Perform eligibility determinations, redeterminations, and periodic reviews. Assist customers in-person and over the phone who are receiving or applying for benefits. Communicate eligibility decisions to applicants. Provide person-centered services with a trauma-informed approach to identify needs. Be responsible for accurate and timely eligibility determinations. Create a work environment where everyone feels welcomed, appreciated and valued. Participate in professional development opportunities and ongoing education of cultural awareness.

Minimum Qualifications

• One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Experience conducting interviews and communicating decisions regarding approval or denial of benefits or services.
• Experience working in a fast-paced environment with frequently changing priorities.
• Experience in collaborating and communicating effectively in both verbal and writing with colleagues and customers.
• Experience with demonstrating active listening, retaining information, and task prioritization.
• Experience working within a team environment and fostering a collaborative work environment.

Work Conditions

Your work schedule will be 8 a.m. – 5 p.m., Monday – Friday. Work is conducted in-office and in-person at our Dallas Branch office. May require sitting at a terminal or telephone for prolonged periods of the workday. You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress. Consistent attendance is essential. Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.

Background Checks and Requirements

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. May require a valid driver’s license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

Employment Preference

Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.

We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”