Eligibility Technician- NET Child Care/APS (4892-12)

Hamilton County, Ohio; Cincinnati (OH); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

11 Paid Holidays

40 hours paid vacation

Ohio Public Employee Retirement System

14% Employer Contribution

Medical benefits

HRA

Dental

Vision

Employer-Paid Life Insurance

Long-Term Disability

Tuition reimbursement

Paid parental leave

Public Service Loan Forgiveness

Commuter stipend

Free on-site parking

Wellness incentives

Employee Assistance Program

Free Medical and Rx through Marathon

Job summary

Hamilton County Job and Family Services in Cincinnati seeks an Eligibility Technician to process transportation requests, verify Medicaid eligibility, and determine appropriate transportation modes. The role requires strong communication and data handling skills, with emphasis on accurate record-keeping and customer service.

The position offers full-time hours (40 per week) with the potential for a hybrid remote schedule and a starting hourly rate of $21.22.

Qualifications

• Associate degree or 2 years public contact experience in interviewing and data handling.
• Strong oral and written communication and interpersonal skills.
• Experience responding to transportation requests and verifying eligibility data.

Responsibilities

• Responds to transportation requests via calls, emails, and/or fax for Non-Emergency Transportation Services.
• Verifies documentation for Medicaid eligibility and determines transportation mode.
• Maintains digital records and reports cases of suspected fraud.
• Operates PC applications (Office, OnBase) and supports supervisors as requested.

Skills

Public contact experience

Oral and written communication

Interviews

Education

Associate degree or 2 years public contact work

Tools

OnBase

Microsoft Office

Avaya

Job description

Position:Eligibility Technician- NET Child Care/APS (4892-12)

Location: Cincinnati, OH

Job Id:4892-12

# of Openings:1

Eligibility Technician- NET Child Care/APS (4892-12)

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.

Highly Competitive EmployeeBenefits and Generous Paid Time Off

11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service.
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.
Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

DEADLINE TO APPLY

9/1/2026

WORK LOCATION

Job & Family Services

WORK HOURS

Full-Time 40 hours weekly

(Potential for Hybrid Remote Work Schedule)

STARTING SALARY

$21.22 hourly

NOTE

Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document:"Offenses that May Disqualify Candidates for Employment ."Convictions from this list may disqualify a candidate for employment with HCJFS.

Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County.

REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION)

• OR the equivalent of an associate degree (at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours) with at least one three (3) hours course in each of the following: interviewing, office/information technology, basic mathematics, public relations, communications and nine (9) credit hours in English which must include basic grammar, writing skills and composition or two (2) years experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data; or equivalent.
• All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills.
• Responds to transportation requests via calls, emails, and/or fax for Non-Emergency Transportation Services. Requests may be initiated by consumers, providers of Medicaid billed services, and others in the community; verifies all documentation/information submitted to support request for assistance in accordance with OAC (Medicaid eligibility verification in MITS); determines appropriate mode of transportation; authorizes or denies transportation requests; sends the appropriate approval letter; explains transportation procedures; processes bus tickets/passes for Metro or Access services; updates the database for the transportation vendor for cab/van services; maintains a digital file of eligibility determinations and authorizations; and refers applicants and recipients to other agency units, community and/or government agencies when appropriate;
• Maintains digital records through OnBase scanning and indexing; reports cases of suspected fraud; appears with client in hearings or prepares summaries and appears in hearings upon request; answers routine inquiries either by telephone or correspondence; trouble shoots and/or resolves data systems inconsistencies; completes special data assignments. Monitors Transportation Services mailbox and responds to all requests for information.
• Utilizes a full range of PC applications to support transportation operations, including Microsoft Office products, databases, OnBase, Avaya, etc. Tracks and maintains supply of bus tokens/passes and access tickets. Distributes bus tickets/passes and Access tickets as needed. Independently performs clerical functions (e.g. gathers data, prepares reports, searches files, and maintains statistics). Prepares, maintains, types and handles confidential materials. Provides support to Supervisor as requested.
• Performs other related duties as assigned.
• Attends conferences and training.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of:budgeting, human relations, office practices and procedures; agency policies and procedures*; interviewing, community services.
• Ability to: carry out detailed but basic written and oral instructions; deal with problems involving several variables in a familiar context; apply principles to solve practical everyday problems; define problems, collect data, establish facts and draw valid conclusions, add, subtract, multiply and divide whole numbers; comprehend short sentences with basic, concrete vocabulary; maintain accurate records; gather, collate and classify information about data, people, or things, answer routine telephone inquiries from public; ability to operate within a teamwork approach to achieve unit goals.
• Skill In: agency networked personal computer software and program operating systems.

BACKGROUND CHECKS REQUIRED

Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conductedfor each prospective employee