Eligibility Specialist - Lake City (1.0 FTE)

Neighborcare Health; Seattle (WA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Retirement with match

Employee assistance program

Job summary

Neighborcare Health is seeking an Eligibility Specialist for the Lake City location to support patients in gaining access to care by enrolling uninsured individuals into insurance coverage and community programs. You will verify household size and income, determine eligibility, and place patients on the sliding fee scale when appropriate.

You will work with clinical and billing teams to reduce financial barriers, explain program rules, gather required documentation, and assist with renewals to

Qualifications

• Must complete WAHBE training and pass certification within 3 months.
• Maintain certification with quarterly trainings and CE.
• Stay current on public insurance programs and eligibility requirements.
• Driver’s license and up-to-date car insurance.
• High school diploma or equivalent.

Responsibilities

• Conduct in-depth interviews with patients to assess eligibility for insurance programs and sliding fee discounts.
• Explain program rules clearly in plain, supportive language.
• Gather, verify, and document eligibility information (residency, household size, income).
• Support patients in obtaining documentation, resolving discrepancies, and completing applications.
• Determine initial and renewal eligibility for publicly sponsored programs.
• Perform accurate data entry and research guidelines for eligibility questions.
• Maintain knowledge of health insurance programs and eligibility requirements through training.
• Communicate coverage options to patients clearly and accessibly.
• Partner with Front Desk and Insurance Coordination to connect uninsured patients to services.
• Support insured patients with renewals, plan updates, and changes.

Skills

Communication

EHR systems

English proficiency

Independent work

Reliability

Travel willingness

Time management

HIPAA compliance

Education

High school diploma

WAHBE training

Tools

Office software

Job description

Eligibility Specialist - Lake City (1.0 FTE)

Job Category: Insurance and Eligibility

Requisition Number: ELIGI005794

• Posted : October 6, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Seattle, WA 98125, USA

Description

Purpose:

The Eligibility Specialist supports patients in gaining access to care by enrolling uninsured individuals into insurance coverage and community resource programs for which they qualify. This role plays a critical part in reducing financial barriers by maximizing enrollment into programs where Neighborcare Health is a participating provider. The Eligibility Specialist is responsible for verifying and documenting patient household size and income, determining eligibility for financial assistance, and accurately placing patients on the sliding fee discount scale when appropriate. Working in close partnership with clinical, billing, and care team staff, the Eligibility Specialist shares accountability for advancing Neighborcare Health’s mission, upholding guiding principles, and meeting organizational goals that promote equitable access to care.

Health, Wellness & Retirement Benefits:

• Paid time off & paid holidays
• Retirement with contribution match
• Employee assistance program, & more!

Compensation:

• The wage range for this position is $24.48 up to $30.78.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

In this position you will:

• Conduct in-depth interviews with patients to assess eligibility for insurance programs and the Neighborcare Health sliding fee discount program.
• Clearly explain program rules, rights, and responsibilities in plain, supportive language.
• Gather, verify, and document eligibility information, including residency, citizenship, household size, income, and other financial resources.
• Support patients in obtaining required documentation, resolving discrepancies, and completing applications.
• Determine initial and renewal eligibility for publicly sponsored programs in accordance with established policies and procedures.
• Perform accurate data entry and research guidelines to resolve eligibility questions.
• Maintain working knowledge of health insurance programs and eligibility requirements by attending training and staying current on policy updates.
• Communicate coverage options to patients in a clear and accessible way.
• Partner with Front Desk, Patient Contract Center, and Insurance Coordination Team to identify uninsured or underinsured patients and proactively connect them to eligibility services.
• Support insured patients with renewals, plan updates, and changes to ensure continued coverage and alignment with Neighborcare providers.

Key Skills, Knowledge, & Abilities:

• Strong communication skills with the ability to actively listen and respond to patients and staff in a timely, professional, and respectful manner, both verbally and non-verbally.
• Proficiency in using computers and a variety of software applications (including electronic health records and data systems).
• Ability to read, write, and communicate effectively in English, with basic math skills required for eligibility and income calculations.
• Ability to work independently with a high level of initiative, organization, and self-motivation.
• Demonstrated reliability, including consistent, punctual attendance.
• Ability to travel between clinic sites as needed and adapt quickly to different work environments.
• Ability to manage a high volume of work in a fast-paced environment while maintaining accuracy, attention to detail, and professionalism.
• Ability to handle sensitive, confidential information in compliance with HIPAA and all Neighborcare Health policies and procedures.

Required Qualifications:

• Obtain and complete WAHBE’s comprehensive training program and pass a certification exam within 3 months of employment.
• Maintain certification by completing all required quarterly trainings, evaluations, and continuing education.
• Stay current on public insurance programs, benefits, and eligibility requirements by actively participating in on-site and off-site trainings, meetings, and ongoing learning opportunities.
• Current Driver’s License and up-to-date car insurance.
• High school diploma or equivalent (related work/volunteer experience may be substituted for education).

Preferred Qualifications:

• Experience working with Washington State programs, including the Health Care Authority (HCA), the Department of Social and Health Services (DSHS), Healthplanfinder (HPF), and other eligibility or financial assistance programs.
• Knowledge of patient registration, scheduling systems, and general administrative workflows within a healthcare setting.
• Familiarity with Medicaid and other publicly sponsored insurance programs, including enrollment and renewal processes.
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse patient populations.
• Flexibility and adaptability, with the ability to travel between clinic sites and provide coverage across locations on a daily or weekly basis.

About Neighborcare Health:
Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

The full job description is available upon request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.