Eligibility Specialist II, Team Lead (LTC) / 60016464

State of South Carolina; Columbia (SC); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long Term Disability

Life Insurance

15 days annual leave

15 days sick leave

13 paid holidays

State Retirement Plan

Deferred Compensation Programs

Job summary

The State of South Carolina is seeking an Eligibility Specialist II, Team Lead (LTC) to join the Escalations Team in Columbia. This in-office role focuses on front-line beneficiary access to Medicaid, reviewing documents and making eligibility determinations with accuracy and timeliness.

You will supervise up to 4 teammates, provide guidance, and ensure policy compliance while maintaining professional communication with applicants and colleagues.

Qualifications

• High school diploma required; a bachelor's degree may be substituted.
• Experience in customer services, social services, human services, and/or Medicaid processing.
• Must be able to read, write, and speak English clearly.

Responsibilities

• Collect and evaluate documentation to determine eligibility.
• Ensure integrity of Medicaid program by completing determinations, reviews, and changes.
• Provide weekly guidance for up to 4 team members and assist with performance evaluations.
• Maintain documentation and follow escalation processes.

Skills

Customer service

Team leadership

English proficiency

Medicaid processing knowledge

Education

High school diploma

Bachelor's degree may be substituted

Tools

Microsoft Office

Job description

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolians.

This position is located on the Escalations Team, Statewide.

This is an in-office role and not a telecommute or remote position.

Are you the One?

We are looking for an Eligibility Specialist II, Team Lead (LTC) who is the front-line of beneficiary access to the Medicaid program. This position collects and evaluates documentation from applicants to determine individual and family eligibility for the program. Eligibility Specialists ensure the integrity of the Medicaid program by completing all eligibility determinations, reviews, and eligibility changes in an accurate and timely manner. In addition to meeting minimum standards for timely determinations in accordance with the Department’s EPSM, serves as a subject matter expert and first tier escalation authority for individuals on their team.

• Uses various information sources, electronic tools, and systems provided by the Department to collect, assemble, evaluate, and act upon information provided by applicant/beneficiaries and third parties to make timely eligibility determinations, reviews, and changes of circumstance. Follows policies and procedures for the collection and analysis of applications and documentation and collects additional information for beneficiaries as necessary with the least burden to the applicant/beneficiary as possible. Performs follow-up activities in an efficient and effective manner, using the communication method most appropriate for obtaining outstanding information. Documents all notes and steps clearly and completely for review and hand-off to other specialists. In addition to meeting minimum standards for timely determinations in accordance with the Department’s EPSM, serves as a subject matter expert and first tier escalation authority for individuals on their team. Provides weekly individualized guidance for up to 4 team members and provides recommendations for the relevant team supervisor for performance evaluations and periodic counseling. Assists new and underperforming team members with developing work improvement strategies.
• Proficient with all processes, policies, procedures, and system updates to ensure that all eligibility determinations, reviews, and changes are completed accurately with satisfactory documentation. Makes accurate determinations as to individual eligibility based on the rules and standards detailed by the department as defined in written performance standards for the relevant type of determination needed. Resolves discrepancies in a timely manner. Follows appropriate escalation processes as outlined in eligibility process documentation. Labels all documentation, records decision and notes clearly and accurately, and in the appropriate systems of record.
• Maintains a professional demeanor and communication style, ensuring that communication and interactions with co-workers, supervisors, and beneficiaries is clear, polite, and concise. Participates in customer service and privacy training and ensures that confidential or private information is maintained in accordance with State and Federal law as articulated through departmental policies and training.
• Attends all mandatory meetings, trainings, and events as directed by supervisory staff and agency leadership. Maintains awareness of and complies with all agency policies, to include privacy, confidentiality, standards of conduct, performance, leave and compensation, vehicle use and travel, and financial controls. Maintains appropriate certification and training to perform emergency management evacuation and shelter duties as necessary. Performs other duties as assigned by supervisory staff and agency leadership.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

A high school diploma and experience in customer services, social services, human services, and/or Medicaid processing.

A bachelor's degree may be substituted for the required program experience.

Additional Requirements:

• Overtime and/or weekend work with Deputy approval.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office role.

• Eligibility Specialists must have a familiarity with computers, standard Microsoft Office software, internet browsers, and the ability to read, write, and speak English in a clear and concise manner.
• Must be able to perform basic mathematical computations.
• Eligibility Specialists must be able to work in a professional office environment with a diverse group of teammates and provide excellent customer service either face to face, telephonically or through written communication.
• Eligibility Specialists must be able to learn, retain, and apply information about federal rules and standards for processing Medicaid eligibility determinations.
• Specialists must maintain productive workspaces and must perform tasks in an effective manner to ensure the completeness, accuracy, and timeliness of eligibility determinations.
• Demonstrates high performance standards.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.