ELIGIBILITY SPECIALIST II - 60066490

State of Florida; Orlando (FL); On-site; USD 35,000 - 38,000; Full time

Job summary

The State of Florida in Orlando is seeking an Eligibility Specialist II to conduct client interviews, collect and verify data, and determine eligibility for public assistance programs. The role supports the ESS program with hearings unit duties and requires interaction with applicants and staff.

Responsibilities include documentation review, data entry in mainframe systems, and collaboration for program referrals.

Qualifications

• Bachelor's degree plus 2 years of professional eligibility determination experience.
• Master's degree plus 1 year of experience in eligibility determination.
• Paraprofessional experience can substitute for the required college education.

Responsibilities

• Interviews to collect/update data and help clients obtain required documentation.
• Reviews documents for validity and clarifies information.
• Uses mainframe systems to access and manage data for eligibility determinations.
• Provides information on other programs and makes referrals as appropriate.
• Plan, train and coach staff; conduct fraud investigations as needed.

Skills

Public assistance knowledge

Problem solving

Arithmetic

PC skills

Interviews/fact-finding

Education

Bachelor's degree

Master's degree

Experience substitution

Tools

Mainframe systems

Job description

Requisition No: 880740
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST II - 60066490
Pay Plan: Career Service
Position Number: 60066490
Salary: $34,760.00, or a 10% raise, whichever is higher
Posting Closing Date: 09/20/2026

Total Compensation Estimator Tool

ECONOMIC SELF-SUFFICIENCY SPECIALIST II

INTERNAL AGENCY POSTING, OPEN TO CURRENT DCF EMPLOYEES ONLY

ESS PROGRAM OFFICE – HEARINGS UNIT

POSITION LOCATED IN ORLANDO

Position Description

Position Duties

Duties Include But Are Not Limited To

• Conducts interviews to collect/update personal data on applicants and clients and household members and assists applicants and clients in clarifying and obtaining documentation required to establish eligibility.
• Assists the client in obtaining documentation when the individual is unable to act on his or her own behalf; reviews documents for validity.
• Initiates necessary collateral contracts to verify information provided by applicants and clients.
• Reviews and analyzes forms, applications, documents or other information to make eligibility determinations.
• Obtains necessary documentation, certification or approval in support of actions.
• Uses mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information.
• Provides applicants and clients with information concerning other department and community assistance programs and makes referrals as appropriate.
• Plans, evaluates, guides and coaches staff as required.
• Conducts fraud investigations and recommends appropriate action.
• Reviews and analyzes error-prone and complex cases to assist entry level staff.
• Acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures.
• Collects data, compiles and organizes information.
• Verifies accuracy of data and reconciles errors or inconsistencies.
• Provides training to other staff.
• Explains or justifies decisions, conclusions, findings or recommendations.
• Maintains or updates data, records or other information to ensure accurate case records.
• Makes recommendations for improvements, solves problems or takes corrective action when issues arise.
• Uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination.
• Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
• Reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions.
• Completes forms, documents or routine reports, and composes simple correspondence or other written work such as memoranda and form letters.
• Retrieves, adds or removes materials from a filing system.
• Types materials and transfers information from one document or record to another.
• Performs special work assignments and other related work/duties as required or assigned.
  

Knowledge, Skills And Abilities

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of arithmetic.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Skill in operating a personal computer.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to adapt to change.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents or correspondence involving technical information.
• Ability to perform complex arithmetic operations.
• Ability to interpret and apply regulatory materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively orally.
• Ability to apply ethical business practices.

Minimum Qualifications

• A bachelor's degree from an accredited college or university and two years of professional experience in determining eligibility for social insurance or social service programs.
• A master's degree from an accredited college or university and one year of experience as described above.
• Para-professional experience involving eligibility determination, investigations, interviewing, counseling, recruitment, claims taking or claims examining in a social insurance or social service program can substitute on a year-for-year basis for the required college education.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.