ELIGIBILITY SPECIALIST II - 60025453

Florida; Jacksonville (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

Children and Families is seeking an Eligibility Specialist II to review actions and mentor staff within the Region Designated Review Unit. The role emphasizes knowledge of public assistance eligibility processes and effective use of state computer systems to determine outcomes and measure performance.

The incumbent communicates with staff and stakeholders, provides necessary training, and supports lobby operations when needed.

Qualifications

• One or more years’ experience determining eligibility for food stamps, Medicaid and cash assistance preferred.
• Detailed knowledge of eligibility processes, procedures, and computer systems.

Responsibilities

• Monitor and review case records for quality and timeliness.
• Provide training to employees and mentor staff to improve performance.
• Back up lobby supervisor and assist with escalations when needed.
• Participate in performance reviews and operational planning.
• Maintain and develop professional knowledge through training and workshops.

Skills

Public assistance eligibility

Job description

Requisition No: 875657

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60025453

Pay Plan: Career Service

Position Number: 60025453

Salary: $1,424.46 Biweekly or 10% increase if promotion

Posting Closing Date: 09/28/2026

THIS POSITION CAN BE HOUSED ANYWHERE IN THE REGION

Description

This is a professional work, responsible for reviewing actions completed by Economic Specialist I (ESI). The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Unit/Location:

This position is part of the Region Designated Review Unit and it can be housed anywhere in the region.

Minimum Qualifications:

One or more years’ experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.

EXAMPLES OF WORK

Monitoring and Quality Review

Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.

Administrative

Resolves issues from internal and external customers. Evaluates and analyzes performance data, and completes associated reports. Participates in the planning and presentation of performance reviews, and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.

Training/Policy

Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.

Lobby

This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.

Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.

Special Note

• State of Florida Employment applications must reflect most current and precious employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview.

EXAMPLES OF JOB CHARACTERISTICS

Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Assisting and Caring for Others

Providing assistance or personal care to others.

Establishing and Maintaining Relationships

Developing constructive and cooperative working relationships with others.

Judging Qualities of Things, Services, And/or People

Making judgments about or assessing the value, importance, or quality of things or people.

Communicating With Persons Outside Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government and other external sources.

Getting Information Needed to Do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information

Entering, transcribing, recording, storing or maintaining information in either written form or by electronic/magnetic recording.

Analyzing Data or Information

Identifying underlying principles, reasons or facts by breaking down information or data into separate parts.

Monitor Processes, Material, Surroundings

Monitoring and reviewing information from materials, events or the environment, often to detect problems or to find out when things are finished.

Identifying Objects, Actions, and Events

Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

Examples Of Knowledge, Skills And Abilities

Social Perceptiveness

Being aware of others' reactions and understanding why they react the way they do.

Judgment and Decision Making

Weighing the relative costs and benefits of a potential action.

Speaking

Talking to others to effectively convey information.

Service Orientation

Actively looking for ways to help people.

Active Learning

Working with new material or information to grasp its implications.

Problem Identification

Identifying the nature of problems.

Identification of Key Causes

Identifying the things that must be changed to achieve a goal.

Solution Appraisal

Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts.

Active Listening

Listening to what other people are saying and asking questions as appropriate.

Learning Strategies

Using multiple approaches when learning or teaching new things.

Coordination

Adjusting actions in relation to others' actions.

Management of Personnel Resources

Motivating, developing and directing people as they work, identifying the best people for the job.

Therapy and Counseling

Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects.

Data Analysis

Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating.

Psychology

Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.

Education and Training

Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans and test design principles.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Coordination

Adjusting actions in relation to others' actions.

Management of Personnel Resources

Motivating, developing and directing people as they work, identifying the best people for the job.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans’ Preference will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any others documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.