Eligibility Specialist 2

Savista; United States; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Learning program

Wellness program

Job summary

Savista is seeking an Eligibility Specialist II to support patients in navigating financial assistance programs. This full-time, non-exempt role in North Las Vegas involves direct patient interaction, eligibility assessment, and guidance through Medicaid, Medicare, disability, and charity care applications.

The role emphasizes compassionate, clear communication, meticulous documentation, and collaboration with hospital staff to ensure timely assistance and coverage.

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish preferred.
• 1+ year of experience in a customer-facing role (financial counseling, healthcare, social services, or similar).
• Basic knowledge of Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and detail.
• Tech savvy with ability to manage multiple software systems and platforms.
• Ability to explain complex information clearly and empathetically.
• Comfort in fast-paced environments with changing priorities.
• Genuine care for patients' needs with empathetic communication.
• Dependable, solution-oriented professional collaborating with patients, hospital partners, and teams.
• Reliable transportation and a valid driver's license.
• Occasional local travel may be required.

Responsibilities

• Serve as patient advocate, meeting with patients in person to assess eligibility for financial assistance programs.
• Engage patients by phone to facilitate cooperation and complete required screenings and documentation.
• Guide patients through Medicaid, Medicare, Disability, and hospital charity care applications with timely, accurate submissions.
• Collaborate across teams, acting as liaison between patients, hospital staff, and government agencies to secure coverage.
• Manage a high caseload, prioritize tasks, follow up on pending applications, and meet deadlines while maintaining KPI targets.
• Explain financial responsibilities and assistance options clearly and empathetically.
• Maintain accurate and confidential records compliant with HIPAA and policies.
• Use multiple systems to document, track, and report patient information.
• Support operational needs and provide limited staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Skills

English proficiency

Spanish proficiency

Education

High school diploma or GED

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Title: Eligibility Specialist 2

Employment Type: Full-Time, non-exempt

Pay Range: $22.00-$24.00 per hour*

Work Schedule: Monday-Friday 8:00am to 4:30pm (Schedule flexibility required to meet business needs)

Primary Work Location(s):

North Vista Hospital - 1409 E Lake Mead Blvd. North Las Vegas, NV, 89030

Why You'll Love This Role:

As an Eligibility Specialist I, you'll get to make a difference in patients' lives every day ! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you'll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care. You'll use your compassion, communication skills, and problem‑solving abilities to guide patients' step‑by‑step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence. If you're motivated by meaningful, people‑centered work - and you want a role where your efforts make a clear and immediate difference - this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.

What You'll Do:

• Serve as a patient advocate , meeting with patients in-person at bedside, to assess eligibility for financial assistance programs.
• Engage patients via phone outreach to facilitate their cooperation and support the completion of required screenings and documentation.
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate and build relationships across teams , acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high case load effectively , prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations (KPIs).
• Communicate with clarity and empathy , explaining financial responsibilities and assistance options in ways that patients can understand.
• Maintain accurate and confidential records , ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs , including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects, as assigned.

What We're Looking For:

• High school diploma or GED
• Proficiency in English and Spanish Preferred
• 1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred).
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Tech savvy with ability to efficiently manage and navigate multiple software systems, applications, and platforms simultaneously.
• Ability to explain complex information clearly and empathetically
• Comfort working in fast‑paced environments with changing priorities
• Genuine care for patients' needs and concerns with ability to establish a rapport with patients through empathetic communication.
• Dependable, solution oriented professional, who collaborates effectively with patients, hospital partners, and internal teams and colleagues
• Reliable transportation and a valid driver's license.
• Occasional local travel may be required based on operational needs.

What We Offer:

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscrip