Eligibility Specialist 2

Savista, LLC; Scottsdale (AZ); On-site; USD 28,000 - 32,000; Full time

Job summary

Savista, LLC in Scottsdale, AZ, is seeking an Eligibility Specialist 2 to help uninsured and underinsured patients access financial assistance for medical care. You will assess eligibility, guide applications for Medicaid, Medicare, Disability, and charity care, and coordinate with hospital staff to resolve coverage issues.

This role requires empathetic, detail-oriented individuals who can manage multiple cases, communicate clearly, and maintain HIPAA-compliant records while working with

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to provide coverage at nearby hospital locations within the market area.

Responsibilities

• Meet with patients in-person to assess financial assistance eligibility and guide programs.
• Facilitate applications for Medicaid, Medicare, Disability, and hospital charity care.
• Act as liaison between patients, hospital staff, and government agencies to establish eligibility and funding.
• Manage multiple patient cases with priority-driven deadlines and follow-up.
• Explain financial obligations and funding options empathetically and clearly.
• Maintain confidential HIPAA-compliant records and documentation.
• Use multiple systems/databases to track and report patient data.
• Assist with vacancy coverage and complete special projects as assigned.

Skills

Customer service

Healthcare knowledge

Communication skills

Attention to detail

HIPAA compliance

Time management

Education

High school diploma or GED

Job description

## Eligibility Specialist 2Applylocations: HonorHealth Scottsdale SHEAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R5973Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).**Job Purpose**The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need.**Work Schedule and Location:*** **Work Hours:**Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Sunday through Saturday from 7:00am to 7:00pm to meet business needs.* **Primary Locations:** This position is onsite and will be required to service the primary hospital locations of: + Shea Medical Center 9003 E Shea Blvd, Scottsdale, AZ 85260**Key Responsibilities*** Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.* Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.* Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.* Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.* Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.* Maintain accurate and confidential records in compliance with HIPAA and organizational policies.* Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.* Efficiently use multiple systems and databases to gather, track, and report on patient data.* Assist with vacancy coverage, as needed.* Complete special projects, as assigned.**Qualifications & Competencies:****Required:*** High school diploma or GED* At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.* Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.* Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.* Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.* Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.* Capability to work in a fast-paced environment with changing priorities and patient needs.* Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.* Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.* Ensure all documentation is accurate, complete, and submitted on time.* Reliable transportation and a valid driver’s license.**Preferred:*** Experience in healthcare revenue cycle, financial counseling, or insurance verification.* Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.* Knowledge of medical terminology and healthcare accounts receivable processes.Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $20.00 to $23.00 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.