Eligibility Specialist 2

Savista, LLC; Camden (NJ); On-site; USD 63,039,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA accounts

Paid time off and holidays

Professional development

Employee discounts

Job summary

Savista is seeking an Eligibility Specialist II, Field Rep. to join our team in Camden, NJ. This full-time role requires in-home visits, in-person eligibility screenings, and coordination with hospitals and agencies to secure funding for patients.

You will guide families through Medicaid, Medicare, disability, and charity programs with empathy and accuracy. Requirements include a high school diploma or GED, English/Spanish proficiency, and 2+ years in customer-facing roles.

Qualifications

• High school diploma or GED required.
• Proficiency in English and Spanish.
• 2+ years in a customer-facing role, preferably in healthcare or financial counseling.
• Must be able to obtain license to become a Public Notary within 3 months.
• Willingness to travel up to 80% in assigned market area.

Responsibilities

• Perform in-home patient visits to complete eligibility applications.
• Screen eligibility in person and guide patients through available programs.
• Coordinate Medicaid, Medicare, disability, and hospital charity care paperwork.
• Liaise between patients, hospital staff and government agencies to establish eligibility and funding.
• Follow up to ensure applications are complete and processed timely.
• Maintain HIPAA-compliant confidential records and report progress regularly.
• Meet productivity and quality metrics and use multiple systems to track data.

Skills

Bilingual English/Spanish

In-home visits

Customer service

Independent worker

HIPAA compliant

Education

High school diploma or GED

Job description

Job Title & Details

Job Title: Eligibility Specialist II, Field Rep. Employment Type: Full-Time, non-exempt Pay Range: $22.00-23.00 per hour* Work Schedule: Monday – Friday, 8:00am-4:30pm (Schedule flexibility required to meet business needs) Work Location: Cooper University Hospital – 1 Cooper Plaza, Camden, NJ. 08103.

Why You’ll Love This Role

As an Eligibility Specialist 2, you’ll get to make a difference in patients’ lives every day! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll meet directly with patients and families in their home, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care. This role goes beyond the basics of eligibility screening. You’ll use your compassion, communication skills, and problem‑solving abilities to guide patients’ step‑by‑step through complex applications for Medicaid, Medicare, disability, and hospital charity programs. You’ll take ownership of cases that require deeper investigation, coordination with hospitals and agencies, and see them through to resolution. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence. In addition, you may provide coverage across multiple hospital locations within your assigned region and support the onboarding or training of colleagues by sharing your knowledge and expertise. If you’re motivated by meaningful, people‑centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.

What you’ll do

• Perform in-home patient visits to complete patient eligibility applications.
• Conduct advanced eligibility screening in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non-traditional funding, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Perform advanced follow-up work across, ensuring applications are complete and processed efficiently.
• Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications.
• Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization’s financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed.
• Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery.
• Complete special projects, as assigned.

What we’re looking for

• High school diploma or GED
• Proficiency in English and Spanish
• At least 2 years of experience in a customer‑facing role, preferably in healthcare or financial counseling.
• Must be able to obtain license to become a Public Notary, within 3 months of hire date.
• Must be comfortable completing in‑home patient visits within assigned market area.
• Demonstrated ability to work independently.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.
• Travel: up to 80%

What We Offer

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts
• A collaborative, mission‑driven culture built on teamwork, empathy, and growth

About Savista

About Savista: Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams. Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people‑first company. Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission‑driven environment.

Pay Transparency Disclaimer*

Pay Transparency Disclaimer* Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

Equal Opportunity Employer

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.