Eligibility Specialist 1 (Bilingual Spanish Required)

Savista, LLC; Lincoln (NE); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) with company match

PTO 17 days

Holidays

Volunteer time off

LinkedIn Learning

Wellness program

Employee discounts

Résumé du poste

Savista, LLC in Lincoln, Nebraska, is seeking an Eligibility Specialist I to help patients access financial assistance programs such as Medicaid and hospital charity care.

You will meet with patients, assess eligibility, and guide them through applications, while coordinating with hospital staff and insurers. This full-time role offers a schedule Mon–Fri 8:00am–4:30pm and opportunities to develop skills in patient advocacy and revenue cycle support.

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish.
• 1+ year of experience in a customer-facing role.
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy.
• Tech-savvy with ability to manage multiple software systems, applications and platforms.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities.
• Genuine care for patients’ needs and ability to establish rapport with patients through empathetic communication.
• Dependable, solution-oriented professional who collaborates effectively with patients, hospital partners, and internal teams.
• Reliable transportation and a valid driver’s license.
• Occasional local travel may be required.

Responsabilités

• Serve as a patient advocate, meeting with patients in-person to assess eligibility for financial assistance programs.
• Engage patients via phone outreach to facilitate cooperation and documentation.
• Guide patients through complex applications for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate and build relationships across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high caseload, prioritizing tasks, following up on pending applications, and meeting deadlines while adhering to KPIs.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways patients can understand.
• Maintain accurate and confidential records, ensuring HIPAA compliance.
• Use multiple systems to document, track, and report on patient information.
• Provide limited staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Connaissances

Bilingual English/Spanish

Customer-facing experience

Tech savvy

Empathetic communication

Organizational skills

Attention to detail

Multi-system navigation

Formation

High school diploma or GED

Outils

Healthcare software

Medicaid/Medicare systems

Description du poste

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Title:Eligibility Specialist I

Employment Type:Full-Time, non-exempt

Pay Range:$19.00-21.00 per hour*

Work Schedule:Monday– Friday, 8:00am-4:30pm

(Schedule flexibilityrequiredto meet business needs)

PrimaryWorkLocation(s): Bryan Medical Center East Campus: 1600 S48th St Lincoln, NE 68506

WhyYou’llLoveThisRole:

As an EligibilitySpecialist I,you’llget to make a difference in patients’ lives every day !Youwillbea lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role,you’llmeet directly with patients and families, listen to their stories, and help them access financialassistanceprograms that can remove barriers to receiving essential medical care.

You’lluse your compassion, communication skills, andproblem‑solvingabilities to guidepatients’step‑by‑stepthrough applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence.

Ifyou’remotivated by meaningful,people‑centeredwork–and you want a role where your efforts make a clear and immediate difference–this position offers the opportunity to build relationships, grow your skills, and positivelyimpactpatient lives every day.

WhatYou’llDo:

• Serve as a patient advocate , meetingwith patients in-personatbedside, to assesseligibility forfinancialassistanceprograms.
• Engage patients via phone outreach tofacilitatetheircooperation andsupport the completion of required screenings and documentation.
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuringtimelysubmission ofaccuratedocumentation.
• Collaborateand build relationshipsacrossteams , actingas aliaisonbetween patients, hospital staff, and government agencies tosecure coverageand resolveeligibilityissues.
• Manage a high case load effectively ,prioritizing tasks, following up on pending applications, and meetingdeadlineswhile also adhering to productivity and quality expectations(KPIs).
• Communicate with clarity and empathy , explainingfinancialresponsibilities andassistanceoptions in ways that patients can understand.
• Maintainaccurateand confidentialrecords , ensuringcompliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, andreport onpatientinformation.
• Support operationalneeds , including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects, as assigned.

WhatWe’reLookingFor:

• High school diploma or GED
• Proficiencyin Englishand Spanish
• 1+yearsof experience in a customer-facing role (financial counseling,healthcare, social services, or similar environments preferred).
• Basic knowledge of state and federalassistanceprograms such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities andmaintainaccuracy andattention to detail.
• Techsavvy withabilitytoefficiently manage and navigate multiple software systems, applications, and platforms simultaneously.
• Ability to explain complex information clearly and empathetically
• Comfort working in fast-paced environments with changing priorities
• Genuinecarefor patients’ needs and concerns with ability toestablisha rapport with patients through empathetic communication.
• Dependable,solution orientedprofessional, who collaborates effectively with patients, hospital partners, and internal teams and colleagues
• Reliable transportation and a valid driver’s license.
• Occasional local travel may berequiredbased on operational needs.

What We Offer:

• Comprehensive benefits: medical, dental, vision,HSA andFSAaccounts,short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance,pet insurance,andlegal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 daysPTOfor full-time colleagues with increases based on tenure, 9 paidholidaysand40 hoursof paid volunteer time each yearthrough our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: freeCalm Premium subscription for meditation, stress relief, and sleep supportas well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts: Perk Spot, discountedcell‑phoneplans throughPrevi, and home/auto insurance discounts
• A collaborative, mission-driven culture built on teamwork, empathy, and growth

AboutSavista:

SavistaRCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years.We are trusted for our deepexpertiseand highly specialized revenue cycle professionals,workingalongsideour clients as an extension of their teams.

Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE) ,we believe our success starts with investing in our people.We foster a workplace where colleagues feel supported, included, andempoweredto make a meaningful impact. With one of the industry’s most highly trained workforces andwithclientsallacrossthe United States,Savistaoffers the stability of an established organization with the agility of a modern,people‑firstcompany.

JoinSavistaand build a career where your workdirectly supports patient care, strengthenshealthcareoperationsand contributes to healthier communities, whilegrowing in acollaborative,mission‑drivenenvironment.

Pay Transparency Disclaimer*

Savistais required bystate specificlaws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

Keywords: Patient Financial Counselor, Financial Counselor, Financial Assistance Counselor, Patient Financial Advocate, Patient Advocate, Medicaid Enrollment Specialist, Charity Care, Hospital Financial Assistance, Eligibility Specialist, Case Management

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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