Eligibility Specialist 1

Savista; Jacksonville (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Savista in Jacksonville, FL seeks an Eligibility Specialist I to assist uninsured and underinsured patients with financial assistance programs. This onsite role requires guiding patients through Medicaid, Medicare, disability and charity programs, and ensuring compliant documentation.

You will collaborate with hospital staff, manage multiple cases, maintain HIPAA-compliant records, and meet productivity metrics while delivering compassionate service.

Qualifications

• High school diploma or GED is required.
• 1+ year of customer-facing experience, preferably in healthcare patient access or financial counseling.
• Knowledge of Medicaid, Medicare, and Social Security Disability programs.
• Healthcare terminology knowledge and AR processes are beneficial.
• Flexibility to cover nearby hospital locations as needed.

Responsibilities

• Meet with patients in-person to assess eligibility for financial assistance programs.
• Facilitate the application process for Medicaid, Medicare, disability, and charity care with timely documentation.
• Liaise between patients, hospital staff, and government agencies to establish eligibility and secure funding.
• Manage multiple patient cases, prioritize tasks, and ensure follow-up on pending applications.
• Communicate financial obligations, funding options, and program details empathetically and clearly.
• Maintain HIPAA-compliant, confidential patient records.
• Achieve productivity and quality metrics to support financial counseling objectives.
• Use multiple systems to gather, track, and report patient data.
• Assist with vacancy coverage and complete special projects.

Skills

Customer service

Empathy

Communication

Attention to detail

Organizational skills

Healthcare knowledge

Education

High school diploma or GED

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need.

Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Friday from 8:00am to 4:30pm to meet business needs.

Primary Locations: This position is onsite and will be required to service the primary hospital locations of:

• UF Health Jacksonville, 655 West 8th Street, Jacksonville, Florida 32209
• UF Health Jacksonville North, 15255 Max Legett Parkway, Jacksonville, Florida 32218

Key Responsibilities:

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization’s financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Qualifications & Competencies

Required

• High school diploma or GED
• At least 1 year of experience in a customer-facing role, preferably in health care patient access or financial counseling.
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.
• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation and a valid driver’s license.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $19-$21per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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