Eligibility Specialist 1

Savista; Jacksonville (FL); On-site; USD 26,174 - 28,929; Full time

Job summary

Savista in Jacksonville, FL seeks an Eligibility Specialist I to assist uninsured and underinsured patients with access to financial assistance for medical care. You will guide applications for government and charity programs, ensuring HIPAA-compliant, accurate documentation.

The role involves meeting patients in person, coordinating with hospital staff and agencies, and maintaining meticulous records while achieving productivity and quality metrics in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• At least 1 year in a customer-facing role, preferably health care patient access or financial counseling.
• Knowledge of Medicaid, Medicare, and Social Security Disability programs.
• Knowledge of medical terminology and healthcare accounts receivable processes.
• Flexibility to cover nearby hospital locations within the market area.
• Strong organizational skills with ability to manage multiple priorities and accuracy.
• Excellent verbal and written communication; ability to explain complex information clearly and empathetically.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Meet with patients in person to assess financial assistance eligibility and guide program options.
• Facilitate applications for Medicaid, Medicare, Disability, and charity care with timely, accurate submissions.
• Act as liaison between patients, hospital staff, and government agencies to determine eligibility and secure funding.
• Manage multiple patient cases and prioritize tasks to meet deadlines; follow up on pending applications.
• Communicate financial obligations, funding options, and program details empathetically and clearly.
• Maintain confidential HIPAA-compliant records and adhere to policies.
• Contribute to financial counseling metrics and reporting using multiple systems and databases.
• Provide vacancy coverage as needed and complete special projects.

Skills

Organizational skills

Communication skills

Empathy

Attention to detail

Multitasking

Customer service

Education

High school diploma or GED

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity‑funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail‑oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need.

Work Hours

Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Friday from 8:00am to 4:30pm to meet business needs.

Primary Locations

• UF Health Jacksonville, 655 West 8th Street, Jacksonville, Florida 32209
• UF Health Jacksonville North, 15255 Max Legett Parkway, Jacksonville, Florida 32218

Key Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow‑up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization’s financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Qualifications & Competencies

• High school diploma or GED
• At least 1 year of experience in a customer‑facing role, preferably in health care patient access or financial counseling.
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.
• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast‑paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation and a valid driver’s license

Salary range: $19–$21 per hour.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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