Eligibility Specialist

ITASCA Chile; Grand Rapids (MN); On-site; USD 48,000 - 64,000; Full time

Job summary

Itasca County Health and Human Services Department is seeking candidates for Regular, full-time positions in Grand Rapids, MN. The role focuses on initial determinations and ongoing eligibility for income maintenance programs, including cash, food, child care, and medical assistance, with a strong emphasis on guiding clients toward independence.

The position requires reviewing qualifications, communicating program requirements, and assisting with enrollment while coordinating referrals across

Qualifications

• Minimum qualifications details are presented in the supplemental questions in the posting.

Responsibilities

• Performs initial determination and ongoing eligibility for income maintenance programs (cash, food, child care, medical).
• Communicates program requirements and assists clients in navigating services to achieve independence.
• Explains enrollment and eligibility processes and makes referrals to related resources.

Job description

Department

Health and Human Services (Family Services Division)

Classification

Grade 8 (Local 580)

FLSA Status

Non-Exempt

Position Description

Performs a variety of tasks related to the initial determination (per established Federal and State guidelines) and on-going eligibility of clients for income maintenance programs and services including cash, food, child care assistance and medical; communicates program requirements; supports clients in achieving the highest degree of independence and in addressing barriers to self-sufficiency; interpret and implement the appropriate program to apply to each client case; provides enrollment and assistance to managed health care enrollees; makes appropriate referrals to other community resources and/or to other agency departments.

Current Vacancy

2 Regular, F/T positions

Work Hours

The normal hours of work shall be 40 hours per week, Monday - Friday, overtime as necessary and approved.

Work Location

Itasca County Health and Human Services Department, Itasca Resource Center, 1209 SE 2nd Ave, Grand Rapids, MN

Explore Your Benefits at Itasca County!

At Itasca County, we want you to feel informed and confident about the opportunities that come with joining our team! We encourage you to explore the benefits, compensation, and employment agreements available to our employees.

Employee Benefits

Learn more about the benefits available to Itasca County employees, including health insurance, retirement, and other valuable resources.

Explore Employee Benefits – HRConnection

Labor Agreements

Interested in learning more about wages, working conditions, and other employment provisions? You can review Itasca County's current labor agreements online.

View Itasca County Labor Agreements

Supplemental Questions

01

As a minimum qualification, are you a high school graduate or equivalent?

• Yes
• No

02

If you answered Yes to the question above, tell me the high school OR equivalency where you earned your diploma. If No, state N/A.

03

As a minimum qualification, which of the following do you have? (Work experience is the equivalent of full time, paid experience.)

• One-year work experience in a human services agency in a position such as a Case Aide, Fraud Investigator, Child Support Officer, Financial Worker, Job Counselor or work experience determining eligibility for a federal/state/tribal public assistance program, or similar work experience
• Two years of work experience in one of the following: a County working as Human Service Support Specialist, or either clinic or hospital billing, or determining eligibility for health programs, loans, financial assistance, unemployment or other similar benefits.
• Associates degree or higher AND one year of work experience involving customer service, interviewing, math computations, and completion of forms or eliciting information from the public
• Four years of work experience involving customer service, interviewing, math computations, and completion of forms or eliciting information from the public.
• Diploma in the technical college Human Services Eligibility Worker program (must attach transcript) Education (must attach transcripts) and/or work experience with computers.

04

In response to the question above, briefly describe your experience including the name of your school and/or employer(s), as listed on your application, where you gained this experience. If none, state N/A.

05

As a preference qualification, how many months of work experience as an Eligibility Specialist, Financial Worker or similar experience in a County agency do you have? (Work experience is the equivalent of full time, paid experience.

• None
• Less than 6 months
• 6 months - less than 12 months
• 12 months - less than 18 months
• 18 months - less than 24 months
• 24 months +

06

In response to the question above, tell me which County you worked for where you gained this experience. If none, state N/A.

07

As a preference qualification, how many additional months work experience determining eligibility for a federal/state/tribal public assistance program, beyond the minimums, do you have? (Work experience is the equivalent of full time, paid experience. Beyond the minimums refers to the minimum qualifications listed above.)

• None
• Less than 6 months
• 6 months - less than 12 months
• 12 months - less than 18 months
• 18 months - less than 24 months
• 24+ months

08

In response to the question above, name which employer(s) as listed on your application where you gained this work experience. Also, please list the programs (federal/state/tribal public assistance programs) that you have work experience with. If none, state N/A.

09

As a preference qualification, do you have work experience with people who have disabilities: physical, developmentally delayed and/or a major mental illness? (Work experience is the equivalent of full time, paid experience)

• No
• Yes

10

If you answered Yes to the question above, name which employer(s), as listed on your application, where you gained this experience. If none, state N/A.

11

As a preference qualification, do you have work experience doing 10-key data entry? (Work experience is paid, full-time equivalent experience)

• No
• Yes

12

If you answered Yes to the question above, name which employer(s), as listed on your application, where you gained this experience. If none, state N/A.

13

My responses to the above Supplemental Questions are clearly documented in my application submitted for this job posting. (If I failed to document or misrepresented relevant education or paid work experience, this may result in the removal of my application from further consideration.)

• Yes
• No

14

Qualified candidates will be invited to take a timed online exam. Successfully passing this exam is a minimum qualification. Information about your application status and testing will be emailed to you after the close of the posting.

• Required Question