Eligibility and Enrollment Technician

Metropolitan Family Services; Wheaton (IL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Generous PTO

12 paid holidays

Medical coverage

Dental coverage

Vision coverage

HSA contributions

Teladoc services

401K employer match

Job summary

Metropolitan Family Services seeks an Eligibility and Enrollment Technician to support recruitment, enrollment, and eligibility determination under Head Start policies and state/federal rules. This role collaborates with the Family Engagement Manager to ensure accurate ERSEA data and compliant reporting.

The position emphasizes data integrity, confidentiality, and effective communication with families and staff, with opportunities for professional development and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Basic knowledge of Head Start Performance Standards and licensing regulations required.
• Bilingual abilities preferred.

Responsibilities

• Assists with recruitment, selection, enrollment, and eligibility determination per MFS policies and regulations.
• Provide training on policies and procedures related to recruitment, eligibility, enrollment, and attendance to Family Service Workers.
• Track and monitor ERSEA data in the electronic database; review enrollment documents and meet with staff.

Skills

Computer skills

Effective communication

Confidentiality

Reliable transportation

Bilingual preferred

Education

High School Diploma or GED

Job description

Eligibility and Enrollment Technician – DuPage Team

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here! Generous PTO up to 6 weeks annually as well as 12 paid holidays.

Some Highlights Include

• Individuals working at least 20.75 hours a week are benefit eligible on a prorated basis! In addition to continuous career development and support, other benefits offered include:
• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility

Salary

• The average starting salary for this position will fall in the range of $40,000 and $45,000 annually. Where candidates fall in this range will be based on skill, Credentials and experience level.

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 96,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

Essential Job Functions

• Assists with recruitment, selection, enrollment, and eligibility determination as defined by MFS Early Childhood policies and State and Federal regulations
• Assist with providing additional training on policies and procedures on recruitment, determining eligibility, selection criteria, enrollment, and attendance to Family Service Workers.
• In collaboration with the Family Engagement Manager, assist in tracking and monitoring of ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance) from data entered in the electronic database, reviewing enrollment documents, meeting with staff, etc.
• Assists in the maintenance of eligibility folders: including processing, uploading and destruction of documents.
• Follows all HIPPA policies and procedures, along with all other related relevant confidentiality rules.
• In collaboration with the Family Engagement Manager, assist in reviewing and updating the selection criteria, and process on an annual basis based on community needs assessment and program data.
• Assist with writing and submitting reports based on data entered into the electronic database. The reports identify trends, compliance issues, accuracy of data entry, and other information needed as determined by Director of Early Learning and/or OHS.
• Ensure that all eligibility, selection, attendance and enrollment data entered into electronic database is current and accurate.
• Establish and maintain accurate documentation of age and income eligibility for children and pregnant women participating in the program.
• In coordination with the Data Coordinator identify trends to enhance the program
• Assist in all areas of recruitment and intake at centers, public relations events, conducting in-service training to community agencies and attends trainings, conferences and meetings as required
• Ensure that ERSEA policies, procedures and timelines are followed.
• Provides active supervision to ensure the safety of children while in the classroom, during transitions, and while on the playground. Ensures that no child shall be left alone or unsupervised.
• Assists in the development of the agency’s annual program self-assessment.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED, required.
• Basic knowledge of Head Start Performance Standards, State Preschool & Licensing Regulations Services, required.
• Bilingual Spanish, Urdu, Arabic, Burmese, preferred

Knowledge, Skills And Abilities

• Computer skills, including Internet operations, Microsoft applications.
• Ability to relate effectively with parents and staff, work collaboratively with management, communicate effectively with a diverse workforce, and display a positive regard for and sensitivity to diverse families
• Ability to troubleshoot basic problems and prepare comprehensive reports
• Ability to develop and maintain strong community relations and positive interpersonal relations
• Ability to organize records and paperwork processes and consistently demonstrate excellent oral and written communication skills.
• Assist with preparing and presenting reports, training plans, and workshops
• Ability to consistently relate effectively with children, parents, staff, and local services providers
• Maintain confidentiality and exercise tact and discretion in answering questions and releasing information
• Provide prompt, efficient and responsive service in a demanding work environment
• Analyze and project consequences of decisions and/or recommendations
• Must have regular access to reliable transportation or a reliable vehicle with insurance.
• Ability to work a flexible schedule including some evenings and/or weekends if needed.
• Ability to work independently as well as in a team setting

Additional Requirements

• Satisfactorily pass all relevant screening and criminal background checks.

Transportation/Travel Requirements

• Driving for work required with a personally owned vehicle.

Physical Demands

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.