Eligibility Advisor I (Hiring Event)

Texas Health and Human Services; Austin (TX); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Time off

Job summary

The Texas Health and Human Services Commission (HHSC) invites you to an in-person hiring event on 11/10/2026 in Austin for an Eligibility Advisor I – MES. This role supports access to SNAP, TANF, Medicaid, and related programs, helping Texans obtain essential services.

The position requires a High School Diploma or GED, with 60 college hours preferred. Telework may be available; this is a full-time opportunity with a competitive starting salary and benefits.

Qualifications

• High School Diploma or GED required; 60 hours college preferred.
• 1 year of customer service experience; substitutions allowed for hours earned.
• Experience interviewing clients and gathering information in person or by phone is preferred.

Responsibilities

• Interview applicants and recipients to determine financial eligibility for public assistance programs.
• Evaluate data from multiple sources to enter information into eligibility systems.
• Compute and authorize benefits based on eligibility determinations.
• Process work per state/federal regulations, procedures, and timeframes.
• Perform other duties as assigned.

Skills

Fact-finding

Regulations & policies

Arithmetic

Time management

Interpersonal skills

Verbal & written communication

Follow directions

Microsoft Word/Outlook/Excel

Education

High School Diploma or GED

60 semester hours preferred

Tools

Microsoft Word/Outlook/Excel

Job description

Date: Oct 23, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Eligibility Advisor I (Hiring Event)Job Title: Eligibility Advisor I - MESAgency: Health & Human Services CommDepartment: TW Reg 07 EOAPDPosting Number: 22706Closing Date: 11/06/2026Posting Audience: Internal and ExternalOccupational Category: Community and Social ServicesSalary Range: $2,953.25 - $4,365.66Pay Frequency: Monthly
Salary Group: TEXAS-B-13Shift: Day
Telework: Eligible for TeleworkTravel: Up to 10%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Nonexempt
Job Location City: AUSTIN
Job Location Address: 5451 N IH 35 STE D
MOS Codes: No military equivalent

Brief Job Description

**This posting is for an in-person hiring event on 11/10/2026.**
If your application qualifies you will receive an invitation to attend and be interviewed at the event.
This event will fill temporary status positions through 8/31/2027, as well as regular status positions, where available.
Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.
We want you to join our team!
The Eligibility Advisor I position consists of three job classifications; Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid.
The Eligibility Advisor I position is included in a career track series. After a probationary period of one year in a regular status position, an Eligibility Advisor I will be considered for an upgrade to an Eligibility Advisor II position once performance requirements are met.

Essential Job Functions (EJFs)

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
• Perform other duties, as assigned.

Knowledge, Skills And Abilities (KSAs)

• Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

Education

High School Diploma or GED equivalent is required.
Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Experience

One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.

Additional Information

**This posting is for an in-person hiring event on 11/10/2026.**
If your application qualifies you will receive an invitation to attend and be interviewed at the event.
This event will fill temporary status positions through 8/31/2027, as well as regular status positions, where available.
Temporary employees may be eligible to transfer to a regular status position, contingent upon regular status position availability, tenure, and job performance.
Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.
Applicants selected for hire will be required to pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin