Elevated Selling Support, Part Time - South Coast Plaza

Bloomingdale's; Costa Mesa (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Flexible scheduling

PayActiv earned wages access

Insurance: pet/home/auto

401(k) options

Bonus opportunities

Employee discount

Job summary

Bloomingdale's in Costa Mesa is seeking a Luxury Concierge support role to assist Personal Shoppers, Stylists, and Luxury Sellers. You will provide product information and access to ensure a seamless client experience in elevated luxury transactions.

Join a collaborative team who drives the business forward with energy and good humor, supporting luxury sales and customer satisfaction while adapting to changing priorities and schedules.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers, peers, and management.
• Flexible schedule including day, evening, weekends and/or holidays.
• Able to use multiple devices and navigate technology.

Responsibilities

• Assist Luxury Concierge in delivering Bloomingdale's client experience.
• Support Personal Shoppers, Stylists, and Luxury Sellers with product information and access.
• Respond to outreach and help close sales with customers.
• Maintain positive relationships with colleagues and teams across the company.
• Flexibility to perform other duties as required.

Skills

Interpersonal skills

Communication

Customer service

Education

High School Diploma or equivalent

Job description

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

What We Can Offer You:

• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale's & Macy's Stores

Job Overview:

If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team. Work in a collaborative environment of problem solvers and flawless executers that drive the business forward through energy, effort and good humor. The Luxury Concierge's goal is to make the customer experience easy. The Luxury Concierge acts as a support to the Personal Shoppers, Stylists, and Luxury Sellers to deliver the brand Bloomingdale's client experience. The Luxury Concierge does not work directly with customers or build their own clientele, but rather supports the sellers with product information and access and provides needed information for sellers to follow up with their customers.

Essential Functions:

• Needs to be able to navigate elevated luxury transactions and form partnerships with luxury partners.
• Utilizes all tools and leverages relationships to secure product for the customer: search and send, luxury special orders, online look books, Salesfloor platform.
• Is responsive to all outreach from Personal Shoppers, Stylists, and luxury sellers, working as a partner to close the sale and satisfy the customer.
• Maintain positive working relationships with other associates, both on own team and throughout the company.
• Flexibility to perform other duties as required.

Qualifications:

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers, peers, and management, in person and digitally.
• Quick response to customer needs and inquiries.
• Able to use and navigate multiple technological devices.
• Ability to sell and build a sale through conversational interaction.
• Able to maintain composure in difficult situations.
• Detail-oriented about product knowledge.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Regular, dependable attendance and punctuality is required.

Essential Physical Requirements:

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 25lbs.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.