Electronic Tech Support Specialist

Almaco; Nevada (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance (with $0 premium option)

401(k) Match of 4%

Job summary

Almaco is seeking an Electronic Tech Support Specialist in Nevada, IA. This role involves providing critical support to customers for specialized research products and assisting engineering and quality control departments. Ideal candidates should possess strong communication skills, attention to detail, and proficiency in Microsoft Office. Benefits include health insurance, paid time off, and a 401(k) match. Almaco is a leading innovator in agricultural machinery technology, committed to quality and service in ag research equipment.

Qualifications

• Strong understanding of Microsoft Office products including Excel and Word.
• Effective problem assessment and problem solving.
• Ability to prioritize, plan, and organize.

Responsibilities

• Provides support to customers via phone or messaging platforms.
• Assists Engineering and Quality Control Departments.
• Tracks subscription-based products and acts as the in-house expert.

Skills

Effective communication skills

Attention to detail

Problem solving

Self-motivation

Organizational skills

Tools

Microsoft Office (Excel, Word)

Job description

Join the ALMACO service team as our new Electronic Tech Support Specialist.

This position is responsible for providing support to customers, external and internal, via phone or other messaging platforms specific to ALMACO specialized research products. The Electronic Support Specialist assists Engineering and Quality Control Departments in the testing of new and modified research equipment to be subject matter expert for the service department. They maintain internal documents, records, and reports to share information departmentally and amass data on ALMACO products in the field. This person assists with diagnostics and problem solving of high priority or large-scale items and proactively contributes suggestions and ideas for improvements to ALMACO products and processes.

Opportunities in this position:

• Provides support to customers, internal and external, via phone and other messaging platforms specific to ALMACO specialized research products, on call during peak seasons.
• Tracks subscription-based products and services.
• Acts as the in-house expert for the Field and Central Service team when electronics or software issues are discovered that require specialized knowledge.

An ideal candidate would possess:

• Effective communication skills - written and verbal.
• Ability to prioritize, plan and organize.
• Effective problem assessment and problem solving.
• Attention to detail and accuracy.
• Strong understanding of Microsoft Office products including Excel and Word.
• Self-motivated. In it to win it mindset.

Our Company:

ALMACO is the global leader in cutting‑edge technology, innovative solutions, and specialized manufacturer of precision agricultural machinery designed for ag research within the seed industry. Our products are custom‑built and specifically manufactured to the requirements of leading research programs throughout the world. ALMACO continues to be the innovator in new products and technologies that serve the seed research equipment marketplace.

ALMACO is a family‑owned business located in Nevada, IA, which is about 10 miles from Ames, IA, and about 30 miles away from Des Moines, IA. We employ about 200 talented professionals.

Benefits include:

• Paid Time Off
• Paid Holidays
• Health Insurance (with a $0 premium option!)
• Vision Insurance
• 401(k) Match of 4%
• Employer‑Paid Disability Insurance
• Employer‑Paid Life Insurance
• Supplemental insurance including Cancer, Critical Illness, Hospital Indemnity, and Accident plans
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program

National Career Readiness Certificate is welcome. ALMACO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, protected veteran status, or any other characteristic protected by law. A post‑offer pre‑employment drug screen and background check are required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.