Electronic Health Records Training Manager

State of Washington; Olympia (WA); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Remote/telework options

Up to 25 vacation days

Sick leave entitlement

Paid holidays

Generous retirement plan

Flexible Spending Accounts

Dependent Care Assistance

Deferred compensation

Job summary

The Washington State Department of Corrections seeks an Electronic Health Records Training Manager to lead training strategy and execution for the EHR program. You will craft role-based curricula, align with clinical workflows, and oversee materials development for clinicians, administrators, and IT staff.

Responsibilities include coordinating with Epic, vendors, and DOC teams; delivering diverse training sessions; and driving continuous improvement to ensure successful system adoption and

Qualifications

• Five or more years coordinating and delivering training related to IT, healthcare, or related fields.
• Broad understanding of clinical operations, EHR systems, and IT in business objectives.
• Experience with large system implementations and go‑live/post‑go‑live support.
• Experience coordinating training with external vendors or systems integrators.
• Excellent communication, stakeholder engagement, and project leadership.

Responsibilities

• Directing and coordinating the DOC EHR Training Strategy Task with internal teams and Epic.
• Conducting training needs assessments and developing role-based curricula.
• Developing and maintaining EHR training materials and tools (lesson plans, guides, job aids).
• Delivering instructor-led, virtual, and train-the-trainer training sessions.
• Evaluating training effectiveness and supporting continuous improvement.

Skills

Training coordination

Adult education

Stakeholder engagement

Vendor coordination

IT workflows

Education

Bachelor’s or higher in Health Informatics / Public Health / IT

Tools

Epic

LMS

Job description

Electronic Health Records Training Manager

Full Time | Permanent} WMS Band 2

Salary Range: $109,549 - $120,393 Annually

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel will be required.

Are you passionate about developing people, improving processes, and helping organizations successfully navigate technology transformation? The Washington State Department of Corrections (DOC) is seeking an experienced Training Manager to lead training strategy and implementation for our Electronic Health Records (EHR) program. The goal of this position is to prepare employees for new technology, strengthening workforce capabilities, and supporting the successful adoption of systems that are critical to the Department’s operations.

As the Electronic Health Records Training Manager, you will lead the development and execution of comprehensive EHR training strategies, beginning with assessing organizational training needs and developing role-based, workflow-driven learning programs. You will determine the most effective training approaches, including instructor-led instruction, train-the-trainer models, virtual training, e-learning, and blended learning solutions. Your work will support a diverse range of clinical, administrative, and technical users while ensuring training promotes system adoption, aligns with business processes, and meets applicable regulatory requirements.

You will work closely with program leadership and subject matter experts to ensure training materials accurately reflect EHR system configurations, clinical workflows, business rules, and policy requirements. You will also oversee the development and ongoing maintenance of essential training resources created by the HCMACS Systems Integrator, including curricula, lesson plans, job aids, user guides, simulations, and standard operating procedures. Additionally, you will support training readiness efforts associated with system deployments, upgrades, and ongoing optimization to ensure employees have the knowledge and resources needed to successfully navigate evolving technology.

If you thrive on building effective training programs, leading organizational change, and helping people embrace new technology, this is your opportunity to make a meaningful impact. Bring your leadership, instructional expertise, and passion for workforce development to DOC and help shape the future of electronic health records across the Department.

A completed application packet will include (3 separate documents):

• A cover letter regarding your interest in this position with our agency
• A detailed resume
• Three professional references

We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As an Electronic Health Records Training Manager, some of your duties will include:

• Directing and coordinating the DOC EHR Training Strategy Task which could include:
  • Collaborating with the DOC EHR Program Director, Clinical Informatics Manager, HCMACS Program team, and the contracted systems integrator resources and Epic to coordinate EHR training strategy, scope, timelines, and dependencies, ensuring alignment with overall program plans and deployment phases
  • Serving as the primary DOC point of contact for EHR training coordination with Epic, Systems Integrator, DOC staff, and HCMACS, ensuring clear communication, issue escalation, and alignment of expectations.
• Conducting Training Needs Assessments and Curriculum Development Task which could look like:
  • Conducting training needs assessments by interviewing stakeholders, reviewing workflows, aligning with Program objectives, and analyzing Epic functionality to identify training requirements for different user roles and operational areas.
  • Defining learning objectives and training requirements in collaboration with clinical, operational, and IT subject matter experts to support EHR implementation and optimization goals
  • Developing and customizing EHR training curricula using adult learning principles, instructional design methodologies, and blended learning approaches to address identified needs
  • Identifying gaps in vendor-provided training materials and developing supplemental content to address DOC‑specific processes, policies, and workflows
• Developing and maintaining EHR Training Materials and Tools Tasks including:
  • Developing and maintaining training materials, including lesson plans, facilitator guides, user manuals, job aids, quick reference guides, simulations, and standard operating procedures using approved tools and templates
  • Coordinating with vendors, Epic, and DOC subject matter experts to validate training content for accuracy, system alignment, and regulatory compliance
• Delivering and supporting EHR Training Activities Tasks including:
  • Delivering and coordinating instructor‑led, virtual, and train‑the‑trainer EHR training sessions for clinical, administrative, and technical users using approved training environments and materials
  • Participating in go‑live and post‑go‑live support activities by reinforcing training concepts and addressing user learning needs
• Evaluating Training Effectiveness and Support Continuous Improvement Tasks

What we need (required qualifications):

• Five or more years experience coordinating and delivering training related to adult education, IT, healthcare, behavioral health or related fields
• Broad understanding of clinical operation, Electronic Health Records systems, and information technology and its use in supporting business objectives
• Proven experience working in large, complex system implementations, such as EHRs, ERP systems, or enterprise applications, including go‑live and post‑go‑live support
• Experience coordinating or integrating training efforts with external vendors, systems integrators, or software providers, including reviewing and adapting vendor developed training materials
• Excellent communication, stakeholder engagement, and project leadership skills

What will make your application stand out (preferred qualifications):

• Bachelor’s or higher degree in Health Informatics, Public Health, IT, or related field
• Experience conducting training needs assessments, developing role‑based curricula, and evaluating training effectiveness using qualitative and quantitative methods.
• Experience working in a matrixed or multi‑stakeholder environment, requiring collaboration across program leadership, clinical staff, IT teams, and administrative units.
• Familiarity with learning management systems (LMS) and e‑learning authority tools
• Epic Training Credentials (e.g. Epic Credentialed Trainer, Principal Trainer)
• Certified Professional in Learning and Performance (CPLP)
• Certified Instructional Designer (CID)
• Project Management Certifications (e.g. PMP, CAPM)

Vision:

Working together for safer communities.

Mission:

Improving public safety by positively changing lives.

Our Commitment:

To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values

• Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well‑being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov
• This recruitment may be utilized to fill more than one position.
• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. Please note: Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self‑defense and/or de‑escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.

Telework Details

This position may be allocated for telework. If authorized for the role, work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time. Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite. Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer:

As an employee of the Department of Corrections, your work‑life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacation days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

*Teamsters 117 represented positions receive 3 days of bereavement leave.

Retirement Options

• PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, visit Department of Retirement Systems (DRS) or call 800-547-6657.
• PSERS: Many positions within DOC are covered by the Public Safety Employees' Retirement System (PSERS). If someone moves from a PERS-eligible position to a PSERS eligible position, they will retire under two different systems/plans. Contact DRS for more information.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email [e-mail] or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.