Electronic Gaming Technician II

Osage Casino Tulsa; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Osage Casino Tulsa is seeking an Electronics Gaming Machine Technician to repair and maintain electronic gaming machines on the floor. You will perform setup, preventative maintenance, and ensure compliance with gaming regulations while providing quality guest service in a dynamic environment.

The role requires two years of relevant experience and the ability to obtain an Osage Nation gaming license, with a focus on safety, accuracy, and teamwork in daily casino operations.

Qualifications

• Associates degree or skilled trades program with two years of industry experience, or HS diploma with three years casino gaming industry experience.
• Two years electronic gaming machine technician work experience required.
• Must pass pre-employment drug screening and obtain Osage Nation gaming license.

Responsibilities

• Provide excellent guest services and maintain courteous interactions with guests and staff.
• Perform floor repair and preventative maintenance on electronic gaming machines, including setup and overhaul.
• Repair and maintain electrical and mechanical gaming machines in line with gaming regulations.
• Assist in setup, relocation, and breakdown of machines and stands.
• Ensure machine integrity and report any issues to Shift Manager.
• Maintain relationships with regulatory commissions and ensure compliance with applicable laws.

Skills

Electronic gaming machine technician

Guest services oriented

Education

Associates Degree or skilled trades program

High School Diploma/GED

Job description

Overview

Responsible for overall repair and maintenance of all electrical and mechanical gaming machines. Performs all duties in accordance with Company core values, the objectives of the Osage Nation, internal policies, procedures and controls, as well, as applicable laws and gaming regulations.

MINIMUM QUALIFICATIONS:

• Must be at least 21 years of age.
• Associates Degree or skilled trades program and two (2) years or more of industry specific work experience; or High School Diploma/GED and three (3) years of casino gaming industry experience.
• Two (2) years electronic gaming machine technician work experience required.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

GUEST SERVICES

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

DEPARTMENT OPERATIONS

• Responsible for the floor repair and proper preventative maintenance of all electronic gaming machines, including cleaning machines, overhauls, etc.
• Responsible for repair, overhaul and proper preventative maintenance of all electrical and mechanical gaming machines in accordance with gaming regulations.
• Handles initial set up and check out of new gaming machines.
• Assists Lead Technician in break down, relocation and set up of machines and stands to be relocated.
• Assists in ensuring machine integrity and at other times as requested.
• Brings disputes and unusual guest activities to attention of the Shift Manager.

REGULATORY COMPLIANCE

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

BUSINESS GROWTH/DEVELOPMENT

• May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.

COMMUNICATION

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
• Performs all other related and compatible duties as assigned.

Qualifications

EMPLOYMENT AUTHORIZATION, WORK CARDS

Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation. It is the responsibility of the employee to have all appropriate document(s) current and valid at all times.

• Osage Nation Gaming License
• Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift at least 30 lbs and push, pull, or drag up to 75lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Regularly uses personal computer systems and/or other devices to effectively perform job functions. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment is moderate to high. The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Source: Hospitality Online