Electronic Game Support / Maintenance Technician

Puttshack; Oak Brook (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401k

50% Off Meals & Free Mini Golf

Parental Leave & Volunteer Hours

Paid sick time

Job summary

Puttshack in Oak Brook, IL is seeking a skilled Game Technician to maintain the unique game technology across our venues. You will troubleshoot and repair electronic game components, read schematics, and work with the venue team to keep the games safe and entertaining for guests.

The role requires hands-on electronics and mechanical skills, the ability to multitask in a fast-paced environment, and flexibility to work varied shifts, including evenings and weekends.

Qualifications

• 2+ years of technical support or maintenance experience.
• Proficient with PC hardware and computer systems.
• Ability to read schematics and wiring diagrams.

Responsibilities

• Maintain and repair game technology to ensure reliable operation.
• Troubleshoot electronics and mechanics; perform timely repairs.
• Communicate issues to management and document remediation steps.

Skills

Technical support

PC hardware

Electronics repair

Schematic reading

Electrical testing

Tool use

Guest focus

Communication

Multi-tasking

Tools

Ethernet basics

Soldering

Small tools

Diagnostics tools

Job description

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world‑class food and full bar in a cool environment. The Puttshack experience is really about having fun - and doing something fun - together.

Now Hiring / Immediate Opportunity For

Electronic Game Support / Maintenance Technician

The Game Technician position is responsible for maintaining the functionality of our unique game technology. Our Game Technicians are knowledgeable on the mechanics and operations of the game/courses and ensure they are performing properly, and safely. Through various troubleshooting and repair techniques as well as timely and accurate reporting, the Game Technician will work closely with the venue team to resolve technical issues promptly and efficiently, contributing to a positive and engaging atmosphere and guest experience on the course.

We'd Like For You To Have

• 2+ years' experience in technical support or maintenance.
• Proficient with computer systems, technology and PC hardware installations
• Ability to learn unique software and hardware systems that support the game.
• Familiarity with technical documentation; ability to read schematics and wiring diagrams
• Familiarity with electronic circuitry and testing equipment
• Skilled in practical application of electronics and mechanics.
• Experience with using hand tools and small power tools
• Possess a guest focused mind set; provide an exceptional experience
• Ability to effectively communicate with management, peers, and guests
• Strong problem solving skills and ability to multi task
• Must have flexibility to work varied schedules to include working on days, nights, holidays, and weekends and requires standing and/or walking for extended periods of time
• This position must pass a post-offer background check.

Preferred Skills And Experience

• Proven experience in technical support and maintenance in a gaming or entertainment environment.
• Strong problem-solving skills down to the component level and the ability to troubleshoot complex issues effectively.
• Experience with small electronic and mechanical repairs
• Familiar with Ethernet data infrastructure
• Soldering experience
• Basic understanding of electromechanical devices
• Examples: linear actuators, small conveyor systems, etc.

Position Responsibilities May Include, But Not Limited To

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this position, the associate/team member will regularly be required to:
• Work in a noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Kneel, stoop, bend and twist frequently
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Work environment- potentially confined, crowded, guest occupied space of variable noise and temperature levels
• Physical demands-necessary ability to move and lift 10-50lbs, navigate stairs and dimly lit areas, remain on feet for an entire shift throughout all venue areas including kitchen, stairs, etc. Ability to kneel, stoop, bend and twist.
• Hand dexterity to work with small tools and fine-tune small components
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What's In It For You

• Paid Time Off & Health Insurance
• GREAT growth opportunities
• 401k
• 50% Off Meals & Free Mini Golf
• Parental Leave & Paid Volunteer Hours
• Earned paid sick time in accordance with applicable municipal and/or state laws.

The Puttshack experience is really all about having fun - and doing something fun - together.

• Our Purpose - To bring everyone in to play.
• Our Vision - To be the universal answer to the question ‘Where should we get together?’
• Our Mission - To create lasting memories for people of all generations through a shared, world‑class entertainment experience.
• Our Values:
• Bring your 'A' game - We strive for excellence in everything we do.
• Lead the Way - Our associates embrace and are inspired by change.
• Own the Fun - We revel in our guests’ enjoyment.
• Care Deeply - We take great care of our guests, our associates and the communities we call home.

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

In order to be hired at Puttshack you must be at least 18 years old, or older. For some roles, you must be at least 21 years old.

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