Electronic Data Interchange (EDI) Analyst

Penumbra; Washington (District of Columbia); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

AD&D

Disability insurance

401(k) with employer match

Parental leave

Paid holidays

Paid vacation

Paid sick time

Job summary

Penumbra is seeking an EDI Analyst to manage the EDI system and serve as the primary contact between Penumbra and customers for EDI issue resolution. Hybrid schedule with on-site presence at headquarters at least twice weekly, and responsibilities spanning IT, logistics, and sales collaboration.

Ideal candidates bring 4+ years of EDI experience, GHX familiarity, and strong analytical and communication skills to support onboarding and performance improvements in the healthcare field.

Qualifications

• Bachelor's degree in business, computer science, information systems, or related field, or equivalent experience.
• 4+ years of EDI experience; GHX platform desirable.
• Experience in the medical device industry with hospital customers.
• Leadership experience in EDI function.
• Strong oral, written and interpersonal communication skills.
• High degree of accuracy and attention to detail.
• Proficiency with MS Excel, Word and PowerPoint.
• Ability to multi-task and manage multiple projects and stakeholders.

Responsibilities

• Monitor, troubleshoot, and resolve EDI issues and errors promptly.
• Act as liaison between Customer, CFSO, IT, Logistics, Finance and Sales to resolve EDI issues.
• Collaborate with stakeholders to increase EDI volume, capabilities, and performance.
• Coordinate onboarding, offboarding, and issue resolution with customers.
• Provide technical guidance on EDI to internal users and trading partners.
• Communicate effectively within the team and with customers.
• Analyze EDI data and recommend corrective actions to stakeholders.
• Maintain EDI documentation, standards, and procedures.
• Stay updated on EDI trends, technologies, and healthcare regulations.
• Ensure adherence to QMS and applicable quality regulations.

Skills

EDI experience

GHX platform

Healthcare industry knowledge

Leadership in EDI

Strong communication

Analytical skills

MS Excel

Education

Bachelor's degree or related field

Tools

GHX platform

Job description

Job Description

The Electronic Data Interchange (EDI) Analyst will be responsible for managing Penumbra’s EDI system and transactions. It is a critical position to ensure the success of EDI usage and will be the primary point of contact between Penumbra and customers to resolve EDI issues.

What You’ll Work On

• Monitor, troubleshoot, and resolve EDI issues and errors in a timely and efficient manner


• Act as liaison between our Customer and Field Support Operations (CFSO) team and our IT, Logistics, Finance and Sales teams to resolve EDI issues


• Collaborate with internal and external stakeholders to increase EDI volume, capabilities, and performance


• Work directly with customers to facilitate onboarding, offboarding, and issue resolution


• Provide technical support and guidance to internal users and trading partners on EDI-related matters


• Demonstrate excellent communication skills (both written and verbal) including the ability to communicate ideas within the team, resolve differences and fully support the customer


• Demonstrate analytical skills and ability to review EDI data and make recommendations about corrective actions to internal and external stakeholders


• Maintain and update EDI documentation, standards, and procedures


• Stay abreast of the latest EDI trends, technologies, and regulations in the healthcare industry.


• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.


• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.


• Ensure other members of the department follow the QMS, regulations, standards, and procedures.


• Perform other work-related duties as assigned

What You Contribute

• Bachelor’s degree in business, computer science, information systems, or a related field, or equivalent relevant work experience


• 4+ years of EDI experience, experience with the GHX platform is highly desirable.


• Experience in the medical device industry dealing with hospital customers.


• Leadership experience in EDI function


• Strong oral, written and interpersonal communication skills.


• Deep analytical skills


• High degree of accuracy and attention to detail


• Proficiency with MS Excel, Word and PowerPoint


• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously.


• Ability to exercise discretion and good judgment with confidential and sensitive information.


• Ability to project manage internal stakeholders

Working Conditions

General office environment. Requires some lifting and moving of up to 25 pounds. Hybrid work schedule. Willingness and ability to work on site at headquarters at least 2 times a week, with the understanding that amount is subject to change based on business need. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Annual Base Salary Range

$100,000 - $150,000

What We Offer

• A collaborative teamwork environment where learning is constant, and performance is rewarded.


• The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.


• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.

If you reside in the State of California, please also refer to

Penumbra's Privacy Notice for California Residents.

For additional information on Penumbra’s commitment to being an equal opportunity employer, please see

Penumbra's AAP Policy Statement.