Electromechanical-Field Service Technician

DOC Services, Inc.; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

DOC SERVICES, INC. is seeking an Electromechanical Field Service Technician to perform preventative and reactive maintenance on equipment inside big box retail stores. The role requires driving to customer sites, troubleshooting, performing repairs, and ensuring compliance with safety regulations.

You will handle documentation, parts ordering, and inventory management while maintaining a professional customer-facing approach and punctuality for service calls.

Qualifications

• High school diploma or GED required.
• Two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read schematics.
• Use computer applications including Microsoft Office and call management software.
• Know and understand safety regulations as they relate to equipment repair.
• Strong organization skills and attention to detail.
• Valid driver’s license with good driving record and proof of insurance.
• Background check required.
• Professional appearance and behavior; good written, verbal and electronic communication.

Responsibilities

• Perform billable maintenance, troubleshooting and servicing of electromechanical equipment.
• Comply with OSHA, customer and DOC safety regulations and PPE requirements.
• Respond to service calls within defined timeframes.
• Document all service activities using handheld devices.
• Order parts and manage inventory.
• Collaborate with technical support on repairs to minimize downtime.
• Travel to customer locations and work independently.
• Maintain a professional demeanor and communicate effectively with customers.

Skills

Electrical knowledge

Mechanical knowledge

Read schematics

MS Office & call management software

Written & verbal communication

Background check

Education

High school diploma or GED

Tools

MS Office

Call management software

Job description

Description

At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US our full certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing down time and minimizing the impact of our customers’ bottom line.

Description

At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US our full certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing down time and minimizing the impact of our customers’ bottom line.

General Position Summary

Electromechanical Field Service Technicians meet customer and company expectations while providing a variety of service including but not limited to reactive, preventative, electrical, mechanical, hydraulic, pneumatic, and similar. Work out of their home and respond to all service calls for customers as scheduled by their DSM. Equipment type and response times vary depending upon customer and company needs.

Essential Functions

• Perform billable work by maintaining, troubleshooting and servicing equipment
• Abide by all OSHA, customer and DOC safety regulations including PPE requirements
• Respond to all service calls within customer expectations and DOC requirements
• Provide all documentation as required by customer and DOC through handheld device
• Perform cost effective service and repairs while maintaining quality
• Seek out technical support while onsite timely so as not to prolong time spent to remedy a repair
• Available to be reached via phone for reactive service repairs unless otherwise approved
• Order the correct parts needed for the repair
• Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job
• Arrive to job on-time and prepared with tools, instructions, parts and safety equipment
• Travel to and from customer locations
• Perform inventory reconciliation accurately and as scheduled
• Return parts as requested, following instructions and in a timely fashion
• As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendation to customer
• Other duties as needed

Requirements

JOB COMPETENCES/EDUCATION/:

• High school diploma or GED required
• Minimum two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics
• Use computer applications including Microsoft office and call management software
• Know and understand safety regulations required as it relates to equipment repair
• Strong organization skills; self-motivated and detail oriented
• Valid driver’s license and good driving record along with proof of insurance
• Satisfactory background check is required
• Maintain a professional appearance and behavior, and a positive attitude
• Written, verbal and electronic communication skills
• Other duties as needed

Working Conditions

This position will require you to work independently with minimal supervision. Ability to stand, bend, and drive for extended periods of time, lift up to 50 lbs and work at heights of more than 6 ft.