Overview
In this role as a Field Service Technician you will lead and perform inspection, testing, troubleshooting, maintenance, repair, and start-up of low and medium voltage electrical distribution equipment, including breakers, transformers, switches, switchgear, relays, and motor control centers, as well as other electrical apparatus in both the field and a shop environment. An understanding of sophisticated electrical distribution systems and the use of complex electrical test equipment is required. You will contribute to a safe working environment for co‑workers and customers and help ensure the overall success of projects. Local, regional, and national travel is required; international travel is preferred.
Responsibilities
- Coordinate, lead, and support multiple projects both onsite and in‑house utilizing various company software systems, review and maintain job documentation, ensuring completeness of information from receipt of order to invoice.
- Perform testing of low and medium voltage cables, instrument and power transformers, switchgear, breakers, electro‑mechanical and solid‑state relays, and other electrical apparatus.
- Contain material costs by eliminating wasteful practices and implementing appropriate control measures.
- Rotate emergency on‑call duty and, when called, respond to customer emergencies in a timely manner.
- Promote an attitude of continuous improvement and teamwork.
Qualifications
- Applicants must hold a minimum of 2+ years of relevant electrical experience with a High School Diploma or GED.
Expectations of Expertise & Knowledge
- NETA / NICET certification (preferred) or equivalent hands‑on experience in electrical testing.
- Strong understanding of ANSI, IEEE, NETA, NFPA, NEC, and OSHA electrical safety standards.
- Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
- Proficiency in operating and troubleshooting protective relays, circuit breakers, transformers, switchgear, and other electrical equipment.
- Experience with test equipment such as Doble, Omicron, Megger, Vanguard, and Fluke meters.
- Understanding of insulation resistance, power factor, contact resistance, and high‑potential (Hi‑Pot) testing procedures.
- Knowledge of medium and high‑voltage systems (up to 500 kV), including arc‑flash hazard analysis.
- Strong troubleshooting and analytical skills with the ability to diagnose system failures.
- Willingness to travel as needed and work in industrial, data center, and utility environments.
- Ability to work safely under minimal supervision and follow industry best practices.
- Perform acceptance and maintenance testing of electrical power systems, ensuring compliance with NETA standards.
- Conduct protective relay testing, calibration, and programming for various manufacturers.
- Perform circuit breaker and switchgear testing, including timing tests and primary and secondary injection testing.
- Troubleshoot electrical faults and perform root cause analysis for system failures.
- Conduct transformer testing, including turns ratio, insulation resistance, and power factor testing.
- Ensure adherence to electrical safety protocols, including lockout/tagout (LOTO) procedures and PPE compliance.
- Maintain detailed test reports and documentation for compliance and client review.
- Collaborate with engineers, project managers, and clients to ensure efficient system commissioning and startup.
- Provide mentorship and technical guidance to junior technicians as needed.
Desired / Advantageous Qualifications
- OEM certified field service training program.
Abilities
- Ability to lift, carry, and move objects weighing up to 50 pounds on a regular basis. Demonstrate physical strength and stamina for tasks such as loading, unloading, operating equipment, and assisting in the transportation of various materials. Follow proper lifting techniques and safety protocols.
- Relocate a 12‑foot stepladder without assistance.
- Work at heights up to 60 feet, climb and maintain balance on scaffolds, aerial lifts, catwalks, and all types of ladders.
- Walk, climb, lift, squat, crawl, kneel, push, pull, and reach overhead on a routine and repetitive basis.
- Possess good vision (may be corrected), ability to see in color, and ability to hear and communicate in English.
- Use a standard ladder without exceeding the weight limit while carrying tools.
- Recognize when something is wrong or is likely to go wrong, without solving the problem.
- Apply general rules to specific problems to produce meaningful answers.
- Combine pieces of information to form general rules or conclusions.
- See details at close range (within a few feet of the observer).
- Listen to and understand information and ideas presented through spoken words and sentences.