Electrical Service Manager

Encore Electric, Inc.; Belgrade (MT); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Vehicle allowance

Cell phone allowance

Short-term incentive program

Job summary

Encore Electric, Inc. is seeking an Electrical Service Manager to lead service-related operations in Montana. You will supervise service technicians, manage customer relationships, and drive project profitability while upholding Encore’s safety and quality standards.

The role requires hands-on leadership, strong electrical knowledge, and the ability to coordinate staffing across projects. A Journeyman license and a robust background in electrical service are preferred.

Qualifications

• Maintain open communication with all working relationships.
• Manage and direct service technician work performance.
• Ensure safety policies and project quality are upheld.

Responsibilities

• Manage and direct the work performance of service technicians, project engineers, and service supervisors.
• Evaluate performance of Service Technicians.
• Make recommendations on hiring, disciplining, and terminating employees.
• Enforce WO process across employees.
• Manage customer relationships as primary contact.
• Monitor and enforce safety policies and service financials.
• Oversee turnover of projects to technicians and ensure quality.

Skills

Soft skills & EI

Microsoft Office 365

Electrical Estimating

Customer relationships

Teamwork

Multitasking

Troubleshooting

Communication skills

Project management

Estimating resources

Managing people

Organizing work

Education

High School Diploma or equivalent

Journeyman Electrician’s License

Tools

None specified

Job description

Description

OVERVIEW:

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.

Compensation for this Role:

$120,000 - $140,000 annually, depending on experience

General Responsibilities

• Maintain open communication lines with all working relationships

• Follow up to ensure items for which the job is accountable for are performed

• Earn and maintains customer’s trust

• Uphold the core values of the organization

• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Management

• Manage and direct the work performance of service technicians, project engineers, and service supervisors

• Evaluate performance of Service Technicians

• Make recommendations on hiring, disciplining, and terminating employees

• Enforce the WO process is being implemented by all employees

Sales

• Manage the “Customer Relationship” as the primary customer contact

• Work with assigned clients to meet their needs

• Leverage existing customer relationships to generate sales and develop constant presence accounts

Operations

• Monitor and enforce Encore Electric, Inc. safety policies

• Uphold the Service Pledge

• Ensure Energized Work is performed within Encore guidelines in coordination with the safety department

• Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared

• Manage projects assigned

• Purchase material for projects not normally found on a service van

• Submittals

• Regulatory awareness

• Licensing

• Permitting

• Certified payroll

• Project preplanning and prefabrication

• Responsible for turnover of project to technician assigned

• Manage the “quality” of the projects and installations assigned

• Manage tools and equipment including tools assigned to van and those drawn from company tool inventory

• Perform the duties of manager on call when assigned

Training and Development

• Responsible for the training and development of field and office operational staff

• Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients

Financial

• Manage risk and commodity volatility in estimates and proposals

• Understanding of cost-to-complete process and service financials, including:

• Cash flow

• Collections

• Profitability of assigned projects

• Timely billing of completed projects

• Track individual service technician and work order performance

• Understanding of cost structure

• Direct cost

• Indirect cost

• Overhead

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• The National Electrical Code

• Encore Electric, Inc.’s preplanning and prefabrication methods

• Problem solving

• Tracking numbers and bits of data relevant to the work assignment

Skill in:

• Soft skills and high emotional intelligence

• Microsoft Office 365

• Electrical Estimating

• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

• Performing in situations with high expectations

• Working on a team

• Multitasking

• Technical electrical skills

• Electrical installation methods and procedures

• Troubleshooting

• Adapting to new and changing requirements, environments, and/or information

• Estimating resources needed to complete required tasks

• Managing people.

• Managing complex projects, breaking them down to their component levels

• Using communication software

• Business writing

• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding

• Organizing work to accomplish tasks

• Prioritizing and reporting to meet job needs

• Moving manpower

PHYSICAL REQUIREMENTS:

• Driving

• Sitting

• Climbing

• Lifting (up to 50 lbs)

• Standing

• Stooping

• Vision acuity (near and far)

• Walking

REQUIREMENTS:

• High School Diploma or equivalent is required while a degree in related field is preferred.

• 5 years of progressive experience in a fast-paced office management business environment is preferred.

• 5-10 years of electrical service experience is highly preferred.

• Journeyman Electrician’s License is required.

Benefits of this Role:

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.

• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.

• This position is eligible for vehicle allowance, cell phone allowance, and the short-term incentive program.

Encore Electric, Inc. is an EOE, including disability/vets.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Applications will close on December 1, 2026 or once role has been filled.