Electrical Service Engineer (Entry Level) Milwaukee

Becton Dickinson; Maryland; On-site; USD 77,366,000 - 123,786,000; Full time

Benefits offered by this job

Job summary

Waters is seeking an Automation Servicer Engineer to service BD Advanced Diagnostics customers within an assigned geographic territory and nationwide as needed. The role requires self-management, remote work capability, and occasional overnight travel.

You will respond to service needs, perform installations, maintenance, upgrades, and repairs, ensuring instruments meet specifications. The position emphasizes collaboration with customer IT and lab leadership for software upgrades and routine

Qualifications

• Bachelor’s degree in Electrical Engineering or related field and relevant technical knowledge.
• Strong understanding of electronics, mechatronics, PLCs, and pneumatics.
• Experience communicating with IT and lab leadership for software upgrades and maintenance.

Responsibilities

• Respond to customer needs and perform installations, maintenance, upgrades, and repairs to ensure instruments meet specifications.
• Lead customer expectations and provide clear follow-up plans.
• Collaborate with customers to schedule and complete system upgrades as needed.
• Document all customer complaints in appropriate systems for resolution and investigation.
• Maintain spare parts inventory, company vehicle, and equipment in good condition.
• Travel up to 50% of the time, including overnight stays as needed.
• Participate in weekend/holiday on-call rotation approximately every 6 weeks.

Skills

Electronics

Mechatronics

PLCs

Pneumatics

Networking basics

IT communication

Education

Bachelor's degree in Electrical Engineering or related field

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

POSITION SUMMARY:

The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment and schematic diagrams. The ASE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.

DUTIES AND RESPONSIBILITIES:

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to; KiestrA, Microbiology, Molecular, and LC/MS Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Collaborate with customers to proactively schedule and complete system upgrades as needed
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company‑issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs. Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• On-Call Support: Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Always maintain a professional appearance.
• Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities.
• Candidate must have a Real ID.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Electrical Engineering, Electronic Technology, Biomedical or other related disciplines Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics. Intermediate knowledge of information systems networking architecture design and set up. Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

Preferred:

• Expertise in Robotics
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation
• Knowledge of Lab Information Systems (LIS) and database management
• A+, Microsoft or Cisco accreditation advantageous
• Understanding of basic computer security concepts and standard processes
• Excellent verbal and written communication skills
• Outstanding customer service and soft skills
• Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving history and meet BD's auto safety standards.

Physical Requirements

• Ability to lift 30 to 40 lb. objects from the floor to chest level
• Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day
• Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites
• Ability to push and pull objects weighing up to 70 lbs
• Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day
• Ability to carry a 30 lb. pack on your back for up to 1 hour
• Ability to drive distances of up to 6 hours, and in adverse weather conditions
• Able to climb portable ladders and step stools
• May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.

Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills .

Primary Work Location USA MD - Sparks - 39 Loveton Circle Additional Locations USA WI - Pleasant Prairie Work Shift PR 1000am-700pm M-F (United States of America)

Salary Range Information $27.00 - $43.20 USD Hourly We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.