El Pollo Loco General Manager 3861

Waldorf Restaurant Group; Los Angeles (CA); Vor Ort; USD 32.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive pay

No overnight hours

Free meals during your shift

Employee discount on food

Medical Insurance

Paid sick time

401(K) Plan with match

Vacation

Zusammenfassung

El Pollo Loco in Los Angeles is seeking a General Manager to lead a passionate team, drive guest satisfaction, and ensure profitable operations. You’ll oversee all restaurant activities, implement standards, and coach staff to deliver consistent, high‑quality service.

You’ll manage staffing, scheduling, training, and compliance, with a focus on guest experience, speed of service, and cost control. Experience in quick‑service restaurants, Serve Safe certification, and a hands‑on leadership style

Qualifikationen

• Must be at least 18 years old.
• 3+ years of restaurant management experience.
• Serve Safe Certification required.

Aufgaben

• Coach and recognize team performance to drive restaurant operations.
• Lead opening/closing procedures and ensure proper setup, prep, and cleanliness.
• Plan and optimize labor, scheduling, and staffing according to sales.
• Provide backup coverage for breaks and keep service flow smooth.
• Maintain guest service speed and educational standards on efficiency metrics.
• Oversee hiring processes, interviews, references, and onboarding.
• Perform other duties to support restaurant operations.

Kenntnisse

Team leadership

Staff coaching

Labor scheduling

Hiring

Guest service focus

Jobbeschreibung

As a General Manager, you’ll be the spark that keeps the flame alive, leading a passionate team, driving success, and ensuring every guest gets a taste of the Loco experience. You’ll oversee all restaurant operations with a focus on quality, growth, and building a team that’s as fired-up as you are. Ready to ignite your flamin’ good career?

POSITION PURPOSE

The General Manager assumes full accountability for the comprehensive operations of an El Pollo Loco restaurant, encompassing all facets of the business. Leading initiatives aimed at providing an exceptional and consistent experience for both customers and team members, this position meticulously ensures adherence to all El Pollo Loco policies, procedures, and standards while striving to meet or exceed sales and profitability targets. Accountabilities include maintaining optimal staffing levels and fostering the professional growth of the restaurant team to effectively execute all operational objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strategically manages, coaches, and recognizes team member performance to drive efficient and effective restaurant operations.
• Executes and trains team on opening and closing procedures in alignment with El Pollo Loco policies, overseeing restaurant setup, food preparation, and cleaning processes.
• Optimizes labor and workforce planning through effective and efficient team deployment and scheduling. Ensures staffing levels are aligned with anticipated sales volume in alignment with current labor modeling to uphold productivity and customer service standards while meeting labor hour targets.
• Provides hands-on support by ensuring proper coverage of all restaurant workstations. May be required to provide backup support to cover team member breaks, as necessary.
• Maintains focus on guest service and speed of service, ensuring achievement of company goals for timeliness. Educates team on restaurant operational efficiency metrics and ensures compliance with standards.
• Schedules workforce ensuring labor hours are adequate to provide required level of service that is based on sales projections and labor hour guidelines.
• Oversees hiring processes in the restaurant, from interviews, references, I-9 verification, and new hire orientations, ensuring all restaurant staffing requirements are effectively and compliantly achieved.
• Performs other duties as assigned by management to support restaurant operations.

QUALIFICATIONS - EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job.

Education/Work Experience

Must be at least 18 years old. Must have the equivalent of 3 or more years of management experience, preferably in a restaurant environment.

License/Certifications

• Must obtain Serve Safe Certification

What’s in it for you?

• Competitive pay and quarterly bonuses
• No overnight hours
• Free meals during your shift
• Employee discount on food
• Medical Insurance
• Paid sick time
• 401(K) Plan with match
• Discounts on theme parks, movie tickets, sports events, hotels and more...
• Vacation

Why work for us?

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people
Who set us ablaze. You’re the ones bringing the passion, ideas and energy - the flavor - whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong... all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin’ good careers.

Work Location: In person

Pay: From $23 - $26 per hour