EHR System Analyst - Optimize Workflows & Training

Integrated Services for Behavioral Health; Gallipolis Township (OH); On-site; Full time

Job description

EHR System Analyst – Central, OH

We are seeking an EHR System Analyst to support the day‑to‑day use, functionality, and optimization of the Electronic Health Record (EHR) system. This role provides frontline support to providers and staff, assists with training, and participates in testing and implementation of new features and system improvements.

The analyst maintains EHR workflows, supports troubleshooting needs, and collaborates with vendors and internal teams to ensure the EHR operates efficiently. This position works closely with clinical staff, providers, and the IT team and contributes to ongoing EHR enhancement efforts.

Pay Range: $54,000–$69,000 annually, based on experience, education, and/or licensure.

Essential Functions

• Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution
• Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate
• Serve as the point of contact for user questions and routine technical assistance
• Assist in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst
• Perform initial testing of minor changes, updates, or enhancements to the EHR system
• Support documentation of processes, updates, and user guides
• Coordinate with HR and assist in delivering initial EHR training to new staff and providers
• Provide routine refresher training and user support for existing staff
• Assist with creating basic training and communication materials for new features or updates
• Assist with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst
• Provide “day‑of” go‑live support to staff during system updates or functionality changes
• Help prepare and distribute basic announcement documentation for changes to the EHR affecting users
• Maintain clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues
• Work with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate
• Participate in relevant training and meetings to remain current on EHR system functionality
• Contribute to departmental projects as assigned by the Managing Director of IT
• Travel within the designated service area
• Perform other duties as assigned

Minimum Requirements

Education/Licensure:

• High school degree or GED equivalent is required
• Bachelor’s degree in Health Information Technology, Informatics, Computer Science, or related fields is preferred

Experience:

• 2–4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required
• 1 year of prior experience with the CareLogic or NextGen EHR is preferred

Knowledge, Skills, and Abilities:

• Maintain confidentiality and comply with HIPAA regulations
• Excellent communication skills, both oral and written
• Excellent organizational skills
• Valid driver’s license
• Appropriate level of auto insurance coverage
• Ability to manage deadlines within a fast‑paced, high‑volume environment
• Ability to operate in an Internet‑based, automated office environment
• Ability to maintain a high‑speed internet connection

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits

• Medical
• Dental
• Vision
• Short‑term Disability
• Long‑term Disability
• 401(k) with Employer Match
• Employee Assistance Program (EAP)

Equal Opportunity Statement

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.