EHR Integration Specialist

Elsevier; Elm (PA); Sur place; USD 79 000 - 131 000; Plein temps

Avantages offerts par ce poste

Annual incentive bonus

Résumé du poste

Elsevier’s EHR Integration Specialist in Customer Success bridges clinical solutions with health IT, driving high-impact SaaS integrations that enhance clinician workflows and patient care. You’ll shape how we deliver products, align client needs with technical capabilities, and set standards for configuration and back-office processes.

This high-visibility role directly affects customer satisfaction and retention, requiring collaboration with client IT teams, clinicians, and internal

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with HL7, FHIR, OAuth, SAML, and ADFS.
• Hands-on SSO, embedded URL linking, Infobutton, SMART on FHIR.
• Proficient in Confluence/Jira, Excel, Word, MS Project, Visio.
• Ability to juggle multiple priorities and meet deadlines.
• Experience with EHR vendors such as Epic, Oracle/Cerner, or Allscripts (preferred).

Responsabilités

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to match client needs to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Connaissances

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Infobutton

SMART on FHIR

Multitasking

Formation

Bachelor’s degree (BS/BA) or equivalent experience

Outils

Confluence/Jira

Excel

Word

MS Project

Visio

Description du poste

EHR Integration Specialist, Customer Success (Clinical Solutions)

Where your technical expertise meets real clinical impact.

Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier’s Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR.

About Our Team

We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You’ll work alongside collaborative colleagues who care about outcomes for clinicians and patients.

About the Role

You’re a self-starter who knows SaaS and integration workflows inside and out. In this role, you’ll be the bridge between Elsevier’s internal processes and the customers we serve. You’ll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer’s experience gets better.

This is a high-visibility role. Your work will directly affect customer satisfaction and retention.

What You’ll Do

• Become the expert on the business models and rules behind each Clinical Solutions product

• Master the access and entitlement methods used across our business

• Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution

• Lead complex integration conversations with customer IT teams and stakeholders

• Answer customer questions on technical requirements and integration capabilities with confidence

• Spot process improvements, then recommend, implement, and sustain them

• Maintain technical integration documentation that captures and shares best practices

• Connect teams across departments so downstream functions succeed

• Develop and refine processes for enhanced features that drive customer retention

What You Bring

Required

• Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS

• Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies

• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio

• Ability to juggle multiple priorities and meet deadlines

• Bachelor’s degree (BS/BA) or equivalent experience

Preferred

• Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts

• Healthcare IT implementation support and project management experience

• Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience

Why You’ll Love It

You’ll solve interesting technical problems, collaborate across the organization, and see your work improve how clinicians access the knowledge they need at the point of care.

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Maryland, the base pay range is $82,800 - $137,800.This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Equal Opportunity Employer

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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